Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Alexis LUNA
CDMX,CMX
Summary
Work History
UNICA
Técnico en soporte
Job overview
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Researched and implemented new technologies and equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tested systems, noting issues and completing preventive maintenance.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
UNICA
Call center
Job overview
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Streamlined call center operations for increased productivity by implementing effective workforce management strategies.
- Increased call center efficiency with thorough documentation of customer inquiries and resolutions.
- Collaborated with colleagues for continuous improvement and sharing best practices within the call center environment.
UNICA
cajero de grupo salinas
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Identified and resolved discrepancies and errors in customer accounts.
UNICA
líder de proyecto
Job overview
- Improved process efficiency through regular evaluation and revision of existing workflows and methodologies.
- Streamlined communication channels for enhanced team collaboration and productivity.
- Optimized budget allocation by closely monitoring expenses and identifying cost-saving opportunities.
- Inspired and coached team members.
- Boosted client satisfaction with timely delivery of high-quality project outcomes.
- Mentored junior staff members, providing guidance on project management principles and techniques for career growth opportunities.
- Consistently met deadlines by diligently tracking progress and implementing effective time management strategies.
- Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
- Championed continuous improvement initiatives, driving the adoption of best practices within the team.
- Defined responsibilities, duties and roles of each team member.
- Set up and managed team meetings.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Reduced risk and coordinated project specifications to meet safety and federal compliance.
- Planned, executed and promoted total of [Number] projects in [Year].
- Produced quality standards, checklists, report templates, and processes.
Education
Universidad Tres CulturasInsurgentes Cuicuilco, Mexico City, Mexico
No Degree
01.2024
University Overview
Colegio Nacional De Educación Profesional Venustiano Carranza 1Venustiano Carranza, Mexico City, Mexico
Associate of Applied Science from V Carranza 1 Conalep
08.2018
University Overview
Skills
- Integridad de los recursos
- Informes de fallos
- Parches de software
- Supervisión de sistemas
- Instalación de software y hardware
- Mantenimiento preventivo y correctivo
- Compromiso
- Creatividad e iniciativa
- Pensamiento analítico y critico
- Sentido de liderazgo y responsabilidad
- Habilidades analíticas
- Manejo de herramientas analíticas
- Capacidad de facturación
- Capacidad de inventarios
- Capacidad de atención al cliente
- Capacidad de captación de datos
- Responsabilidad
- Liderazgo
- Capacidad de trabajo bajo presión
- Trabajo en equipo
- Ganas de crecer
- Ganas de seguir aprendiendo
- Capacidad de adaptación
- Capacidad de aprender nuevos softwares
- Installation and Repair
- Troubleshooting
- Preventive Maintenance
- Documentation And Reporting
- Equipment Maintenance
- Customer interaction
- Hardware Installation
- Operations Monitoring
- Document Preparation
- Issue Analysis
- Instrument Calibration
- Staff education and training
- Schematic reading
- System Installation
- System diagnostics
- Equipment Calibration
- System Tests
- Production Assistance
- Computer-assisted diagnostics
- Software configuration
- Inventory Oversight
- User Training
- Manufacturing Processes
- Project Support
- Plant Operations Support
- Network Administration
- Design principles
- Equipment Installation
- Equipment Troubleshooting
- Diagnostics and troubleshooting
- Estimating abilities
Attitudes
Attitudes
- Capacidad para cumplir con los plazos y requisitos de todos de los pedidos de producción.
- Capacidad para proporcionar documentación de la puesta en marcha, cierre y diagnóstico de problemas durante los procesos para ayudar a los empleados de la oficina.
- Mantenimiento del orden y la limpieza en el lugar de trabajo.
- Atención al cliente asegurando un servicio de calidad.
- Cumplimiento de las tareas asignadas por la dirección.
- Cumplimiento de los objetivos de la empresa.
- Capacidad para realizar pruebas y análisis de los problemas para servidores, escritorios infraestructuras informáticas de trabaja para usuarios
Hobbies and Interests
Hobbies and Interests
- Gusto por las artes
- Gusto por la ejecución musical y restauración de equipo
- Gusto en ecualización y armonización
- Salud plena física y espiritual
- Gusto por el deporte
- Me gusta dar clases en mis tiempos libres de música
- De algunas materias. Como matemáticas, español inglés, etc.
- Me gusta leer
- Me gusta salir
- Me gusta viajar
- Me gusta reparar computadoras y darle solución
- Me gusta la fotografía
- Me gusta aprender
- Me gusta socializar
- Me gusta tocar un instrumento
- Me gusta trabajar en equipo
- Gusto por las redes sociales
tocar la guitarra, y dar clases
tocar la guitarra, y dar clases
Durante la clase, me gusta combinar diferentes enfoques de enseñanza, desde la teoría musical hasta la práctica técnica y la improvisación. Utilizo una variedad de recursos, como partituras, tablaturas, ejercicios de digitación y pistas de acompañamiento, para mantener las lecciones interesantes y desafiantes.
Uno de mis enfoques principales es enseñar a mis estudiantes a conectar emocionalmente con la música que están tocando. Les animo a explorar diferentes estilos musicales y a encontrar aquellas canciones que resuenen con ellos personalmente. Esto les ayuda a desarrollar su propio estilo y a sentirse más conectados con su instrumento.
Además, siempre estoy abierto a las preguntas y sugerencias de mis estudiantes. Creo que el diálogo abierto y la retroalimentación constante son fundamentales para un aprendizaje efectivo y una experiencia enriquecedora.
Finalmente, me gusta fomentar un sentido de comunidad entre mis estudiantes, organizando recitales o sesiones de jam donde puedan compartir su música y aprender unos de otros. Creo que la música es una experiencia compartida y que todos podemos aprender y crecer juntos en este viaje musical.
Timeline
Técnico en soporte
UNICA
Call center
UNICA
cajero de grupo salinas
UNICA
líder de proyecto
UNICA
Universidad Tres Culturas
No Degree
Colegio Nacional De Educación Profesional Venustiano Carranza 1
Associate of Applied Science from V Carranza 1 Conalep