Alexis Javier Manra Rodríguez
Coyoacán, Mexico City,CMX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Content Moderator
TikTok
07.2022 - 10.2024
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
Customer Service Representative (email)
Telat
10.2021 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative (Spanish)
Telvista
05.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Licenciatura En Lengua Y Literaturas Modernas - Letras Inglesas
Facultad De Filosofía Y Letras
Ciudad De México07-2025
Skills
- Customer service
- De-escalation techniques
- Problem resolution
- Customer education
- Assertiveness
- Active listening
- Customer satisfaction measurement
- Persuasive writing
- Grammar expertise
- Proofreading
- Attention to detail
- Critical thinking
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Content Moderator
TikTok
07.2022 - 10.2024
Customer Service Representative (email)
Telat
10.2021 - 01.2022
Customer Service Representative (Spanish)
Telvista
05.2019 - 12.2019
Licenciatura En Lengua Y Literaturas Modernas - Letras Inglesas
Facultad De Filosofía Y Letras
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