ALFREDO ZAPATA
Summary
Medical language professional with extensive experience in healthcare interpretation and customer service roles. Proven ability to facilitate effective communication between healthcare providers and patients, contributing to improved patient outcomes. Known for reliability, adaptability, and teamwork, with strong skills in medical terminology and cross-cultural communication.
Overview
5
5
years of professional experience
Work History
Medical Interpreter
AMN Healthcare & Freelance
01.2023 - Current
- Facilitated effective communication between patients and healthcare providers in high-stress environments.
- Delivered interpretation services for diverse populations, enhancing accessibility to healthcare resources.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Psychology Teacher
International Schooling
11.2020 - 11.2022
- Imparted psychology and Spanish classes for students worldwide.
- Engaged in LMR to evaluate and support students asynchronously.
- Facilitated interactive discussions to promote critical thinking and student participation in psychological concepts.
Customer Representative & Senior Trainer
Concentrix, 5CA
08.2021 - 08.2022
- Customer support for chat, voice and email-based interactions.
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Trained new representatives on company policies, procedures, and customer engagement techniques.
- Led initiatives aimed at reducing response times and improving overall service efficiency.
Education
Bachelor’s Degree - Psychology
Universidad Autónoma de Yucatán
Skills
- Customer Service
- Call management
- Cross-Cultural & Bilingual Communication
- Problem-Solving & Conflict Resolution
- Live and Asynch Language Support
- Process Optimization
- Writing Skills
- Medical terminology
Timeline
Medical Interpreter
AMN Healthcare & Freelance
01.2023 - Current
Customer Representative & Senior Trainer
Concentrix, 5CA
08.2021 - 08.2022
Psychology Teacher
International Schooling
11.2020 - 11.2022
Bachelor’s Degree - Psychology
Universidad Autónoma de Yucatán
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