Ana Rodriguez
Vancouver, B.C
Overview
3
3
years of professional experience
Work History
English - Spanish Interpreter
Language Line Solutions
03.2024 - 10.2024
- Provided oral interpretations for clients through the phone to ease communication, maintaining pace with native speakers.
- Consistently exceeded management''s performance expectations.
- Maintaining a calm and professional tone, while patiently assisting both parties to reach their goal.
- Registration of important information for accurate registration and verification of confidential data.
General Store Manager
Heaven Accessories
Saltillo, Mexico
12.2023 - 03.2024
- Managed a diverse team, fostering a positive work environment across the 6 branches.
- Successfully completing opening and closing shifts, including the management of the cash registers and declaring daily ins and outs of money.
- Monitored financial performance.
- Interacted well with customers and employees to build connections and nurture relationships.
- Implemented robust inventory management systems to optimize stock levels.
- Managed personnel in the 6 local branches, while identifying the market in each singular store, individual problems and specific needs for each environment.
- Handled problematic customers and clients maintaining excellent customer service.
- Reported issues to higher management with great detail.
Waitress and Cook
Goji Vegan Cuisine
Saltillo, Mexico
06.2023 - 12.2023
- Handled high-pressure situations maintaining excellent service even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple orders.
- Maintained clean and welcoming dining environment, for a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines accurately to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness.
- Demonstrated adaptability by learning menu items for recommendations for guests.
- Carried out complete opening, closing and shift change duties.
Store Manager
Apapuchi
Saltillo, Mex
06.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales through excellent customer service and adherence to standard practices, while supervising guests at front counter, answering questions regarding products.
- Maintained open lines of communication with the boutique’s owner, sharing pertinent information about store performance and requesting support when needed.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Ice Cream Server
Lagunita
Saltillo, Mexico
06.2021 - 08.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, and other snacks to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Bachelor Of Applied Science In Information Technology - Data Science
UANE
OnlineDiploma - Communication And Services
ILAC
Vancouver, BC01.2026
High School - Arts & Humanities
Prepa Tec (Monterrey’s Institute of Technology)
Saltillo, Mexico06.2022
Skills
- Verbal Communication
- Memory retention
- Translation Services
- Confidentiality Practices
- Note-taking Techniques
- Customer service and relations expertise
- Attention to Detail
- Critical Thinking
- Business Communications
- Ethical Codes Adherence
- Multitasking
- Organizational & Conflict Skills
- Reliability, Adaptability and Flexibility
- Motivation
- Goal Setting
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Corean
Intermediate (B1)
Timeline
English - Spanish Interpreter
Language Line Solutions
03.2024 - 10.2024
General Store Manager
Heaven Accessories
12.2023 - 03.2024
Waitress and Cook
Goji Vegan Cuisine
06.2023 - 12.2023
Store Manager
Apapuchi
06.2022 - 01.2023
Ice Cream Server
Lagunita
06.2021 - 08.2021
Bachelor Of Applied Science In Information Technology - Data Science
UANE
Diploma - Communication And Services
ILAC
High School - Arts & Humanities
Prepa Tec (Monterrey’s Institute of Technology)