Ana Paola Flores Mijares
Social Anthropologist
Puebla City, Puebla
Summary
Proven achiever with a track record of exceeding performance metrics at Teleperformance through exceptional bilingual customer service. Skilled in Microsoft Office and adept in teamwork, demonstrated by efficiently managing data at Appen and leading operations at University's Bicycle free Service. Native Spanish speaker and fluent in English, excels in fast-paced environments, ensuring precision and collaboration.
Overview
6
6
years of professional experience
Work History
A.I. Evaluator
Appen
12.2023 - Current
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents, and records.
- Created spreadsheets for more efficient recordkeeping.
- Used computer software to store and retrieve data.
- Compared transcribed data with source document to detect and correct errors.
Social Service Provider
"Lobobici" (free In-campus Bycicle Service)
01.2022 - 06.2022
- Coordinated daily operations of bicycle-booth service, ensuring smooth and efficient bicycle distribution to students.
- Managed team of social service providers to support check-out and return processes, improving service delivery and customer satisfaction.
- Developed and implemented organizational procedures to streamline bike management and enhance overall program efficiency.
- Assisted in handling any issues or requests from students, demonstrating strong problem-solving and communication skills.
Customer Service Bilingual Representative
Teleperformance
09.2018 - 01.2020
- Exceeded performance metrics by providing exceptional customer service in a bilingual capacity, taking over 50 calls in a day
- Developed strong relationships with international clients by offering language-specific assistance.
- Streamlined communication for non-English speaking clients, translating documents and assisting with inquiries.
- Managed multiple assignments simultaneously while maintaining attention to detail and ensuring timely completion of tasks.
Education
Bachelor of Anthropology - Social Sciences
Benemérita Universidad Autónoma De Puebla
Puebla City, Puebla, Mexico 05.2001 -
Skills
Fast Learner
Teamwork and Collaboration
Microsoft Office
Time management
Native Spanish
C1 level English
Timeline
A.I. Evaluator
Appen
12.2023 - Current
Social Service Provider
"Lobobici" (free In-campus Bycicle Service)
01.2022 - 06.2022
Customer Service Bilingual Representative
Teleperformance
09.2018 - 01.2020
Bachelor of Anthropology - Social Sciences
Benemérita Universidad Autónoma De Puebla
05.2001 -
Similar Profiles
DIAMOND HENDERSONDIAMOND HENDERSON
Search Analyst at AppenSearch Analyst at Appen
Muzwandile MhlongoMuzwandile Mhlongo
Search Engine Evaluator at AppenSearch Engine Evaluator at Appen
Alexis HarrisAlexis Harris
Crowd Contributor at AppenCrowd Contributor at Appen
Taha Kutay ErenTaha Kutay Eren
Data Entry at AppenData Entry at Appen
Juan Bosco Mastretta LarracillaJuan Bosco Mastretta Larracilla
Practicante En El Área De Combustión at San Juan Fábrica de VidrioPracticante En El Área De Combustión at San Juan Fábrica de Vidrio