Andrea Carbajal
Customer Care-Order Management
Apodaca
Summary
Dynamic professional with extensive experience in customer care and order management. Proficient in SAP and advanced Excel, I leverage analytical thinking to optimize inventory processes and resolve complex issues. Recognized for enhancing customer satisfaction through effective communication and teamwork, ensuring timely order fulfillment and operational efficiency.
Equipped with strong problem-solving abilities and proficiency in inventory management and order processing. Committed to optimizing operations and ensuring timely, accurate order fulfillment to drive customer satisfaction.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Care-Order Management
Regal Rexnord
10.2023 - Current
- Monitor backlog daily in order to check blocked orders and work with the corresponding departments to get them released (Quality, Customer Care or Credit Department)
- Monitor inventory levels in our Warehouses and analyze which orders can be resourced in order to ship them
- Report to Upper Management about possible Pull ins/blocks and provide support with these in end of month.
- Fix order entry errors in order to ship the orders
- Work with Planning to check demand of finished goods and check about shortages components with Purchasing. Expedite orders for key customers.
- Analyze International orders to speed up process with Export and Shipping team
Customer Care Advocate
Regal Rexnord
07.2020 - 10.2023
- Supported to USA customers through phone and emails about shipment status
- Entered Sales order into SAP system
- Quotes processing/VC and standard items
- Supported to Planning with resources/check Shipping instructions with customers
- Processed Credits and debits memos
- Checked short and over shipments with Quality and provided resolution to customers
- Generated reports for key customers
Query Resolution Analyst
Expins-Heineken
06.2019 - 07.2020
- Reporting and maintenance activities
- Analyzed national and foreign accounts in order to make payments on time
- Supported Rebate matters with Suppliers & Purchasing
- Vendor Service (calls and emails)
- Credit Notes Issues/PO blockages
- Reported about rejected payments and reasons to solve them
Accounts Payable Analyst
Schneider Electric
Apodaca, Nuevo León
08.2017 - 06.2019
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Investigated inquiries relating to status of accounts.
Education
MBA - Logistics And Supply Chain Management
Universidad Tecmilenio
Guadalupe, Nuevo León, Mexico 01.2022 - 12.2023
BBA - International Business
Universidad Autónoma De Nuevo León
San Nicolás De Los Garza, Nuevo León, Mexico 01.2015 - 12.2019
Skills
English Advanced level
French Intermediate level -B2 Certificate
Excel-advanced level
PowerBi
SAP
Oracle
Salesforce
Teamworking
Analythical Thinking
Certification
Data Analysis in PowerBi
Timeline
Data Analysis in PowerBi
03-2025
Customer Care-Order Management
Regal Rexnord
10.2023 - Current
MBA - Logistics And Supply Chain Management
Universidad Tecmilenio
01.2022 - 12.2023
Customer Care Advocate
Regal Rexnord
07.2020 - 10.2023
Query Resolution Analyst
Expins-Heineken
06.2019 - 07.2020
Accounts Payable Analyst
Schneider Electric
08.2017 - 06.2019
BBA - International Business
Universidad Autónoma De Nuevo León
01.2015 - 12.2019
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