Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
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Angello Israel De Leon Olvera

Angello Israel De Leon Olvera

IT Project Manager

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

4
4
years of professional experience

Work History

INFOSYS Project Manager

3 2022 - 5 2024
  • Manage customer expectations and communicate with executives on the Client and customer side
  • Provide timely initial response, incremental updates and resolution based on escalation SLOs
  • Create reports on cases and escalations and deliver insights to end customer and internal stakeholders
  • Identify and build strong relationships with external teams (Sales, Legal, Engr, Finance, Deal Strategy Support, OMPF.) and work cross-site, Network, servers, API teams, etc
  • Tools: Salesforce, Google Platform Support, GKE, Looker

ITDMX (British American Tobacco) Service Level Coordinator

05.2021 - 03.2022
  • Guarantee the proper follow up of the tickets based on ITIL with the different support teams as Server, Network, Apps, etc., coordinate the teams from the opening till the ticket closing on the migration from physical to on cloud servers.

HCL (Rockwell Automation) Field Services Engineer

11.2017 - 10.2020
  • Support team leader of 6 techs tracking Network issues, Server issues, gathering information to solve Network and Server issues and solving Hardware and Software issues, create, modify, and move objects on Active Directory, helping to solve printer issues as access issues
  • Supporting the customer to properly verify the IT assets and proceed to create the purchase order of the devices
  • Functional Experience and tools: ITIL, Active Directory, ITSM, CMDB, computer diagnostic and repair, O365, OS Windows and Linux, Hiren's boot, Putty, Service Now, Citrix and SAP.

Education

Bachelor of Science - Computer Science

Facultad De Ciencias Fisico Matematicas
Monterrey, Nuevo León, Mexico
05.2001 -

Skills

Project Management

Languages

English

Training

  • Scrum Essential July 2024
  • PMP, BSG, In Progress
  • Agile Project Management July 2024
  • Gestión de Proyectos con Jira July 2024

Timeline

ITDMX (British American Tobacco) Service Level Coordinator

05.2021 - 03.2022

HCL (Rockwell Automation) Field Services Engineer

11.2017 - 10.2020

Bachelor of Science - Computer Science

Facultad De Ciencias Fisico Matematicas
05.2001 -

INFOSYS Project Manager

3 2022 - 5 2024

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Angello Israel De Leon OlveraIT Project Manager