Armando Israel Martinez Galvan

• Implemented new training programs, significantly reducing average call handling times without compromising service quality.
• Maximized efficiency by developing and maintaining well-organized systems for tracking the customer loads and interactions.
• Observed packing operations to verify conformance to specifications.
• Enhanced customer satisfaction by efficiently managing and resolving complex issues related to customer accounts.
• Located and corrected data entry errors and reported them to management.
• Created and build BOL with specific definitions to comply with customer needed

My job description is to help the customer with all inquiries regarding their account and their delivery services status with any logistic issues with their deliveries, inquiries about there self-service subscription promotions question about there services help desk with the website, billing etc. also retention agent attempt to save the customer wend wanting to cancel My responsibility is to show sympathy for any bad experience with their services and to improve the customer expectations with us.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Promptly responded to inquiries and requests from prospective customers.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Skilled at working independently and collaboratively in a team environment.
• Responded to customer requests for products, services, and company information.

My job description pertains to customer service technical support and mentoring with HughesNet internet satellite. Where we provided customer services with questions about their account or any problems with their internet satellite services. I would assist the customer remotely in Spanish and English with upgrades, educating the customer about their data usage on how to manage their account.

• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
• troubleshooted internet signal by preforming ka knowledge articles
• Interacted with the customer and Performing step-by-step troubleshooting guidelines for a fully operational system
• Overall providing technical follow-ups to clients all over the states providing a five-star service for HughesNet also mentoring

I want to start by saying Atos has been one of the best technical jobs I've enjoyed working for RTS McDonald's, I've learned a lot following KV's step-step that would allow me to perform installations and troubleshooting equipment helping the Owner of store and their employees from McDonald's helping the employees as well to are OTP technicians with their software installing and setting up new stores developing systems installing the CPUs & POS system that communicates together that Runs McDonald franchise restorative services after power outage preforming malfunctions data Entries manually making sure that their ISP communicates with communicating devices Registering equipment integrating new equipment troubleshooting making sure that the store was operational for business overall given the customer 5-star services.

• Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Researched and implemented new technologies and equipment.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Applied critical thinking and research to address complex issues.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

My job description of Global telesouring was a learning experience they help to develop my sales techniques they also help me know wend to close the sale allow me to understand the customer when the customer was interested in product give me the ability and confidence to close sale, agents would make outbound calls where we would ask to speak to the account holder or spouse we would introduce promotions up sales upgrades add-onn to their existing services etc. I had the privilege of working in several campaigns and also work with global several times I worked in Oasis energy, MX energy,Evergreen and Comcast.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.