Basirat Adenike Adebayo
Queretaro
Summary
Results-driven Customer Service and Data Management professional with experience in digital collections, soft collections, fraud detection awareness, and digital record handling. Skilled in CRM systems, conflict resolution, and maintaining a results-oriented approach to improve collection rates and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Data Entry Operator / Customer Service Representative
SHO Enterprise
Lagos
01.2023 - Current
- Handled high-volume digital records and financial data with 100% accuracy, supporting collection efforts.
- Resolved 95% of customer payment-related issues on the first call, boosting collection efficiency and reducing overdue accounts.
- Applied negotiation and conflict resolution skills to encourage timely payments, contributing to a 15% increase in customer retention.
- Identified unusual customer activity patterns and escalated potential fraud cases, supporting risk management.
- Trained and mentored 5 new team members on customer service and collections processes, reducing onboarding time by 20%.
Education
Higher National Diploma - Public Administration & Management
Adecom College of Business and Management
Diploma - Philosophy
University of Lagos
Skills
- Soft Collections
- Fraud Detection
- Debt Recovery
- Customer Relationship Management
- Salesforce
- Conflict Resolution
- Negotiation
- Data Entry Accuracy
- Communication
- Problem-Solving
Languages
- English, Bilingual (C2)
- Spanish, Elementary (A2)
Timeline
Data Entry Operator / Customer Service Representative
SHO Enterprise
01.2023 - Current
Higher National Diploma - Public Administration & Management
Adecom College of Business and Management
Diploma - Philosophy
University of Lagos