Isaac Carmona Diaz
Zapopan
Summary
I consider myself as a hungry learner. From nutrition sciences up to sales and technology companies. I was always akin to technology and video games since I was a kid. It's been three years now of solid experience on contact centers, customer service, sales, quality assurance, more.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II
Avnet Electronics Marketing Americas
10.2022 - Current
Primary CSR for SEL (Schweitzer Engineering Labs) one of the most important accounts on CORE USA Market.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Backlog Management, OPORs, Special Lead Time Reports, Expedites, Discrepancies, Corrections & more.
Ongoing communication with ISR's & SCPMs. Direct communication with Client.
Soft Collections Specialist SCI
Alorica
01.2022 - 11.2022
- Soft Collections Specialist For High Balances Accounts, Promise to Pay, Scheduling Payments, Preventing Cancellations & Counseling, Cemetery and Funeral Services Related SCI Dignity Memorial.
Seasonal Sales Immigration Specialist
New Frontier Immigration Law
02.2021 - 08.2021
Prospecting, B2C, Lead Generation (Hot, Warm, Cold),
Social Chats and CRMs such as 4iiz, ZOHO, NOLO, Outlook for sales and Google Packages for Enterprises.
Outbound & Inbound Calls, Screenings on Immigration Cases such as Asylums, U Visas, Green cards, Tourists and Working Visas.
Loyalty Sales Agent & Quality Analyst
Teleperformance
04.2019 - 02.2021
- De-escalating customers
- Contract Negotiation
- Quality Assurance: Monitoring, KPI's and Metrics, Feedback and Coaching Employees.
- Direct and Indirect sales
Education
Diploma - Diabetes Care Process
UNIVA
08.2022
DIPLOMA - Teaching English As A Second Language (ESL)
PROULEX UDEG
Zapopan, Jalisco, Mexico06.2022
Bachelor of Science - Nutrition Sciences
Universidad De Guadalajara
01.2020
Skills
- Inside sales
- Prospecting
- Soft Collections
- Lead generation
- Contract negotiation
- Customer Service
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Customer Service Representative II
Avnet Electronics Marketing Americas
10.2022 - Current
Soft Collections Specialist SCI
Alorica
01.2022 - 11.2022
Seasonal Sales Immigration Specialist
New Frontier Immigration Law
02.2021 - 08.2021
Loyalty Sales Agent & Quality Analyst
Teleperformance
04.2019 - 02.2021
Diploma - Diabetes Care Process
UNIVA
DIPLOMA - Teaching English As A Second Language (ESL)
PROULEX UDEG
Bachelor of Science - Nutrition Sciences
Universidad De Guadalajara
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