Blanca Fernanda Notario Villar
Interpreter
Villahermosa, TAB
Summary
Experienced interpreter and language specialist with expertise in English to Spanish interpretation, consecutive interpretation, and video remote interpreting. Proficient in cross-cultural communication practices, medical terminology, and client-focused approaches, ensuring accurate and ethical language services. Skilled in telephone interpreting, audio translations, and rapid decision-making under pressure. Adept at patient advocacy and complex problem resolution with a strong attention to detail. Committed to delivering high-quality language solutions while fostering effective communication across diverse settings.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Medical Interpreter
DATAMARK Mx
11.2024 - 02.2025
- Facilitated communication between medical professionals and patients by translating medical terminology into patient's native language, enhancing understanding and care quality.
- Adapted communication styles and techniques to suit diverse patient ages, backgrounds, and levels of comprehension.
- Imparted original speakers' thoughts, tones or emotions from source to target languages without additions or omissions to convey intended meaning.
- Stayed current on cultural changes impacting language context and meaning.
- Provided real-time interpretation during medical consultations, tests, and procedures, ensuring accurate and empathetic conveyance of information.
Customer Service Representative
ResultsCx
12.2023 - 06.2024
- Addressed customer service enquires quickly and accurately.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Handled high-volume telephone calls to address and resolve customer queries.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Sales Agent
Teleperformance
08.2023 - 02.2024
- Responded to client enquiries promptly, providing detailed product information and addressing concerns.
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.
- Developed engaging sales pitches to promote products and services of company.
- Handled credit and debit card payment processing to complete purchasing experience.
- Conducted consultations to determine needs and assess product options.
- Achieved company targets by implementing successful sales strategies.
Medical Interpreter
Human Quality
03.2021 - 04.2022
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Education
Language Degree - Language Interpretation And Translation
Universidad Juárez Autónoma de Tabasco
Villahermosa, Tabasco, México. 08.2019 - 12.2024
Skills
English to Spanish interpretation
Medical terminology
Video remote services
Fluent in English
Problem-Solving
Teamwork and Collaboration
Languages
5,C1
Certification
TOEFL ITP- C1
Timeline
Medical Interpreter
DATAMARK Mx
11.2024 - 02.2025
TOEFL ITP- C1
10-2024
Customer Service Representative
ResultsCx
12.2023 - 06.2024
Sales Agent
Teleperformance
08.2023 - 02.2024
Medical Interpreter
Human Quality
03.2021 - 04.2022
Language Degree - Language Interpretation And Translation
Universidad Juárez Autónoma de Tabasco
08.2019 - 12.2024
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