Carlos Raul Talamantes Vega
Casas Grandes
Summary
Carlos Raul Talamantes Vega Looking forward to working with Your company I feel that I would be a Great asset and a great employee
Experienced with client support and service. Uses effective communication to resolve inquiries and manage client interactions. Track record of problem-solving and ensuring client satisfaction.
Overview
10
10
years of professional experience
Work History
Agent Services Representative
Power ISA
12.2024 - 04.2025
- Delivered exceptional customer service through active listening and problem-solving techniques.
- Collaborated with colleagues to develop and implement new strategies for client retention and growth.
- Streamlined communication processes for increased efficiency within the agent services team.
Agent Services Representative
Evolved Agents
10.2023 - 11.2024
- Delivered exceptional customer service through active listening and problem-solving techniques.
- Collaborated with colleagues to develop and implement new strategies for client retention and growth.
- Achieved established monthly goals.
- Conducted thorough market research to identify potential business opportunities for agents.
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
Behavioral Detection Officer
United Airlines
04.2019 - 08.2019
- Duties consisted of working for United Airlines as security
- In the form of interviewing travelers as to try and determine if they were a threat to the flight or safe to travel
- This was a very important Job as it meant we were responsible to keeping all of the flights safe and free from threats of possible terrorist I really enjoyed this job and would have stayed there forever, but unfortunately the position was deleted due to United Airlines FFA new regulations
- After this job I returned to Alorica as a re hire
Phone Agent
Alorica for Amazon.com
11.2017 - 03.2019
- Duties consisted of receiving calls from Amazon to assist customers with various issues on either their accounts or with the delivery of their packages
- I was responsible for resolving each and every issue our cx needed assistance with
- Whether it was to replace their item, refund, or just to check with carriers to track their packages
- I was also in charge of keeping all of their personal information secure as we had to deal with very sensitive information
- That was top priority
Rental rep.
Hertz auto rental
04.2015 - 09.2017
- Duties consisted of assisting cx with the rental of their vehicle and making sure their prosses went as smoothly and as quickly as possible and also had to make sure their experience was very pleasant and effortless made sure they left with a very good experience with the co
Education
Grade 1-6 -
Coolidge Elementary school
Grades 7-9 -
Longfellow Jr. high
Diploma -
Enid High School
Diploma - 3 year program
Lousiana technical community college
Skills
- Strong negotiation skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Client needs assessment
Hobbies and Interests
- Love customizing cars
- Seeing new places
- Making things with my hands
Skills
50%, 100%, 25%, 75%, 35%
Timeline
Agent Services Representative
Power ISA
12.2024 - 04.2025
Agent Services Representative
Evolved Agents
10.2023 - 11.2024
Behavioral Detection Officer
United Airlines
04.2019 - 08.2019
Phone Agent
Alorica for Amazon.com
11.2017 - 03.2019
Rental rep.
Hertz auto rental
04.2015 - 09.2017
Grades 7-9 -
Longfellow Jr. high
Diploma -
Enid High School
Diploma - 3 year program
Lousiana technical community college
Grade 1-6 -
Coolidge Elementary school
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