CARLOS E VAZQUEZ
MORELOS
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CORPORATE TRAVEL CONSELOUR
AMERICAN EXPRESS GBT
06.2023 - Current
- Enhanced client satisfaction by providing customized travel solutions for corporate clients.
- Streamlined booking processes for increased efficiency and reduced travel costs.
- Managed complex itineraries for high-level executives, ensuring seamless travel experiences.
- Provided exceptional customer service, consistently receiving positive feedback from clients and colleagues alike.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
04.2021 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
Education
MBA - BUSSINES MANAGEMENT
UNIVERSIDAD INTERNACIONAL
MORELOS MEXICO12.2022
Skills
- Technology-savvy
- Airline Reservation Systems
- Travel planning expertise
- Global Distribution Systems
- Travel policy compliance
Certification
- TICO CERTIFIED TC
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
CORPORATE TRAVEL CONSELOUR
AMERICAN EXPRESS GBT
06.2023 - Current
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
04.2021 - 04.2022
MBA - BUSSINES MANAGEMENT
UNIVERSIDAD INTERNACIONAL
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