Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CARLOS E VAZQUEZ

MORELOS

Summary

Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CORPORATE TRAVEL CONSELOUR

AMERICAN EXPRESS GBT
06.2023 - Current
  • Enhanced client satisfaction by providing customized travel solutions for corporate clients.
  • Streamlined booking processes for increased efficiency and reduced travel costs.
  • Managed complex itineraries for high-level executives, ensuring seamless travel experiences.
  • Provided exceptional customer service, consistently receiving positive feedback from clients and colleagues alike.

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE
04.2021 - 04.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Responded to customer calls and emails to answer questions about products and services.

Education

MBA - BUSSINES MANAGEMENT

UNIVERSIDAD INTERNACIONAL
MORELOS MEXICO
12.2022

Skills

  • Technology-savvy
  • Airline Reservation Systems
  • Travel planning expertise
  • Global Distribution Systems
  • Travel policy compliance

Certification

  • TICO CERTIFIED TC

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

CORPORATE TRAVEL CONSELOUR

AMERICAN EXPRESS GBT
06.2023 - Current

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE
04.2021 - 04.2022

MBA - BUSSINES MANAGEMENT

UNIVERSIDAD INTERNACIONAL

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CARLOS E VAZQUEZ