CARLOS ALBERTO ENRÍQUEZ SÁNCHEZ
Costumer Service
NAUCALPAN DE JUÁREZ,MEX
Summary
Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills.
Overview
8
8
years of professional experience
Work History
Costumer Service
Volaris Airlines
03.2022 - Current
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Airport Security Agent
GSI Seguridad Privada
5 2019 - 12.2019
- Ensured the safety of airport personnel by conducting regular patrols around secure areas.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Call Center Sales Representative
Royal Holiday
03.2016 - 03.2018
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Education
Sobrecargo de aviación -
Turismo: Bachillerato Tecnológico Del Instituto Internacional De Idiomas Y Turismo
Naucalpan de Juárez, MEXLicenciatura - Idiomas
Universidad Mexicana
Naucalpan de Juárez, MEXTécnico en Turismo - undefined
administración turística prepatoria sor Juana Inés de la cruz
Naucalpan de Juárez, MEXSkills
International Customer Service
Customer service abilities
Proficient Customer Service
Customer service improvement
Languages
Spanish
Advanced (C1)
English
Intermediate (B1)
French
Beginner (A1)
Software
Navitare
Timeline
Costumer Service
Volaris Airlines
03.2022 - Current
Call Center Sales Representative
Royal Holiday
03.2016 - 03.2018
Airport Security Agent
GSI Seguridad Privada
5 2019 - 12.2019
Sobrecargo de aviación -
Turismo: Bachillerato Tecnológico Del Instituto Internacional De Idiomas Y Turismo
Licenciatura - Idiomas
Universidad Mexicana
Técnico en Turismo - undefined
administración turística prepatoria sor Juana Inés de la cruz
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