Carlos Alejandro Morales Serrano
Biomedical Engineer / ServiceNow Developer
Santiago de Querétaro
Summary
Biomedical Engineer, focused on the development, implementation and management of technologies applied to healthcare and IT sectors as well as assistance, guidance, and training in the use, maintenance, and configuration of the necessary tools to meet the needs and objectives within the organization. Experience as ServiceNow developer, assisting and contributing in activities and modules related to HRSD, preliminary works for CMDB decommission and development.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
ServiceNow Application Developer
e-Labs
11.2024 - Current
- Experience as ServiceNow application developer, assisting and contributing in activities and modules related to technologies such as Human Resource Service Delivery as well as preliminary works for Configuration Management Data Base decommission and development; relevant experience in the development and implementation of PID control systems for embedded systems using C++ and MATLAB.
- Use and knowledge of version control software such as Git, as well as database management (MySQL).
- Collaboration in Agile sprint planning sessions, technical effective solutions planning, execution and support.
- Process improvement throughout workflow and process diagram reviewing for issue management to enhance streamline operations and reduce error margin.
- Custom script elaboration to satisfy system functionality requirements
Biomedical Engineer / Endoscopy Specialist Technician
Endoscopía e Imagen Médica
06.2022 - 03.2025
- Specialized technical support in the area of endoscopy focused on digestive endoscopy and urological endoscopy.
- Active cooperation and communication with the medical and nursing team to ensure precision and accuracy in the procedure to be performed.
- Quick and accurate response, adjusted to the needs and requirements of the Physician or Specialist Surgeon.
- Preparation of materials, work table and specialty equipment according to the needs and objectives of the diagnostic and/or therapeutic study.
- Inventory management of medical supplies.
- Management, installation and operation of high specialty equipment and supplies such as argon gas ablation equipment, endoscopic ultrasound, lithotripter, cholangioscopy probe, flexible ureteroscope, Holmium laser, equipment for fundic varices ablation, among others.
- Preparation of medications for therapeutic procedures.
- Service in both the public and private sectors.
- Technical support and diagnosis of medical equipment failures.
- Reprocessing of endoscopy equipment according to the guidelines established by ASGE and AMEG.
Biomedical Engineer (Internship)
Hospital San José de Querétaro
08.2021 - 04.2022
- Active participation in the main activities in the Biomedical Engineering department.
- Scheduled preventive maintenance for medical equipment such as anesthesy machine, hospitalization bed, vital sign monitor, mechanical ventilation equipment and stretchers.
- Maintenance records and certificates issuing, ensuring the commitment of minimum guidelines stablished into the Mexican Official Guidelines NOM-137-SSA1-2008, NOM-240-SSA1-2012, NOM-241-SSA1-2021.
- Inventory and auxiliary function in the management of Medical Equipment.
- Training and updating for nursing and biomedical engineering staff in the operation and internal management of medical equipment.
Education
Biomedical Engineer -
Autonomous University of Querétaro
Santiago de Querétaro, Querétaro 01.2016 - 06.2021
Skills
- Proactivity
- Problem Resolution
- Capability of working under pressure
- Teamwork
- Suite Office Proficiency
- Service Attitude
- Responsibility
- Ease of Speech
- Negotiation Skills
- Quick Learning
- Attention to Detail
- Assertiveness
Personal Information
Nationality: Mexicano/a
Timeline
ServiceNow Application Developer
e-Labs
11.2024 - Current
Biomedical Engineer / Endoscopy Specialist Technician
Endoscopía e Imagen Médica
06.2022 - 03.2025
Biomedical Engineer (Internship)
Hospital San José de Querétaro
08.2021 - 04.2022
Biomedical Engineer -
Autonomous University of Querétaro
01.2016 - 06.2021
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