Carlos Jesus Morales Silva
Mérida
Summary
Maintain and improve production quality, as well as ensure it on the production lines at Sejong Alabama LLC, enhancing productivity by over 20%. Expert in Quality Management and Operations Management, with a knack for fostering professional development. Demonstrates exceptional communication skills and a commitment to maintaining high customer satisfaction standards. Reads constantly and always seeks to update himself in his specialty and in what is happening in the world of global industry.
Overview
9
9
years of professional experience
Work History
Service Advisor
Suzuki Motors Mexico
10.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Highly communication with spare parts area, workshop manager and after-sales manager.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Spare Parts Manager
Suzuki Motors Mexico
05.2023 - 07.2024
- Create an organized space to store collision parts with the AutoCAD program, using the measurements of the shelf suppliers.
- Collaborated with service department and collision center to provide timely and accurate parts fulfillment.
- Increased spare parts inventory accuracy by implementing a robust tracking system and conducting regular audits.
- Invoicing the purchase orders of the different suppliers of the agency, the credit notes of the merchandise that arrived and adjusting the service orders of the advisors.
- Organized storage areas strategically to facilitate quick retrieval of commonly used items while ensuring optimal space utilization.
Manufacturing Engineer
Sejong Alabama LLC
07.2022 - 04.2023
- Assisted in supplier selection and evaluation processes, contributing to improved supply chain performance.
- Work as a team with the maintenance area to report any incident with the machinery.
- Developed technical documentation, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
- Quality inspection of parts to reduce KPIs according to the number of parts produced per line and daily production target.
- Trained and mentored junior engineers, fostering a culture of continuous learning and professional development within the team.
Operations Manager
Mobility ADO
11.2021 - 07.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Make a check list format to verify that the buses work correctly at each start of operation.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Report to mechanics every report that causes a problem to buses and affects operations.
Collision Shop Warehouseman
Carfix
06.2019 - 11.2021
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Optimized loading dock procedures for faster turnaround times on incoming shipments without sacrificing quality control standards or safety protocols.
- Enhanced communication between departments, providing accurate inventory updates and coordinating shipments.
- Provided excellent customer service by promptly addressing inquiries, resolving issues, or directing concerns to the appropriate department for resolution.
- Verified documentation and condition of freight to assure quality standards were achieved.
Automotive Technician
Multi-brand Workshop
06.2016 - 06.2019
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed customer orders and warranty services according to manufacturer specifications.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
Refresher Course - ISO 19000 Course
03-2023
MBA - Strategic Business Management
08-2022
Bachelor's Degree - Automotive Engineering
01-2019
Skills
- Assembly Line Control
- Quality Management
- Time and Motion Management
- Operations Management
- Logistics
- Excellent communication
- Price quoting
- Scheduling of automotive maintenance and production machinery
- Progress reporting
- Conflict resolution
- Quality control
- Warranty claims process management
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Service Advisor - Suzuki Motors Mexico
10.2024 - Current
Spare Parts Manager - Suzuki Motors Mexico
05.2023 - 07.2024
Manufacturing Engineer - Sejong Alabama LLC
07.2022 - 04.2023
Operations Manager - Mobility ADO
11.2021 - 07.2022
Collision Shop Warehouseman - Carfix
06.2019 - 11.2021
Automotive Technician - Multi-brand Workshop
06.2016 - 06.2019
Sejon Alabama LLC - Refresher Course, ISO 19000 Course
Universidad Mesoamericana De San Agustín - MBA, Strategic Business Management
Universidad Modelo - Bachelor's Degree, Automotive Engineering
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