Casandra Campos
Queretaro
Summary
Results-driven professional with excellent problem-solving and analytical skills, seeking to venture into AI training with a multicultural perspective. Proficient in analyzing complex data, identifying patterns, and crafting compelling narratives.
Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Webhelp
12.2023 - 07.2024
- Assisted customers with product-related questions, feedback and complaints.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Built rapport with customers through courteous and professional communications.
- Maximized customer satisfaction by resolving service issues promptly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer service enquires quickly and accurately.
- Coordinated referrals and escalations to obtain specialized support.
- Stayed current on policies, procedures and standards to offer optimal support.
- Followed scripts and processes to uphold brand standards.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Kept detailed records of customer interactions for future reference.
Bartender/Manager Trainee
Wicklow Irish Pub
02.2022 - 08.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Completed requisitions to maintain required stock par levels.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/barmaid
21nilla Bar
02.2021 - 12.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
Interpreter
Language Line
01.2020 - 06.2021
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Interpreted conversations between foreign language-speaking clients and others.
Substitute Teacher
Instituto Culinario De Queretaro
04.2019 - 12.2019
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Followed lesson plans designed by absent teachers.
History Teacher
Colegio Oriente Arboledas
08.2018 - 08.2019
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Fostered a positive classroom atmosphere encouraging open communication between peers and instructor alike.
- Tracked student progress using formative assessments, adjusting instructional methods accordingly for optimal results.
- Boosted student engagement through the incorporation of interactive activities, group projects, and hands-on experiences.
- Developed students' critical thinking skills by incorporating primary source analysis in lessons and assignments.
- Provided timely feedback on assignments and assessments, allowing students to continuously improve their work.
- Communicated clear learning objectives to students on each unique chapter.
- Designed creative projects that allowed students to demonstrate their understanding of course material in various ways, catering to different learning preferences.
- Promoted cultural awareness and understanding by incorporating global perspectives when discussing historical events and their impact on societies.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
Education
Bachelor - Gastronomy/culinary Arts
Instituto Culinario De Queretaro
Queretaro, Qro. Mexico.07.2019
Bachelor - History
Universidad Autonoma De Queretaro
Queretaro, Qro. Mexico.08.2015
Skills
- Fluency in English
- Critical thinking
- Active listening
- Data entry
- Computer proficiency
- Customer service
- Data collection
- De-escalation techniques
- Research
- Reading comprehension
- Clear and effective communication
- Staff Management
- Written and Verbal Communication Skills
- Problem Solver
- Active Listening
- Multi-Tasking
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Webhelp
12.2023 - 07.2024
Bartender/Manager Trainee
Wicklow Irish Pub
02.2022 - 08.2023
Bartender/barmaid
21nilla Bar
02.2021 - 12.2021
Interpreter
Language Line
01.2020 - 06.2021
Substitute Teacher
Instituto Culinario De Queretaro
04.2019 - 12.2019
History Teacher
Colegio Oriente Arboledas
08.2018 - 08.2019
Bachelor - Gastronomy/culinary Arts
Instituto Culinario De Queretaro
Bachelor - History
Universidad Autonoma De Queretaro
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