Python
Cesar Abraham Palacios Medina
Mechatronics Engenieer
Zapopan,Jalisco
Summary
Versatile Service Desk Agent with Mechatronics Engineering bachelor's degree and dedication to exceptional customer service. Achieved 90.12% satisfaction rate. Excellent communications skills and attention to detail enabled superior results.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
IT Service Desk
HCL
Zapopan, Jalisco
01.2021 - Current
Helping customers from a company in order to get their IT issues resolved as son as possible, providing remote support to the software and in some cases hardware, multitasking abilities required in order to listen the customer as the troubleshoot is performed.
Debug Technician
Flex
Zapopan, Jalisco
11.2019 - 01.2021
Finding and correcting software and hardware bugs in internet switches from Ciena, analyzing the schematics, scripts, and procedures from the manufacturer, measuring signals with oscilloscope and multimeter.
Education
Bachelor of Applied Science in Information Technology - Mechatronics Engenieering
CETI Colomos
Guadalajara, Jalisco, Mexico 07.2016 - 12.2020
Skills
Patient-focused quality service
undefinedSoftware
Windows forms C#
C
Microsoft office
Latex
Service now
Proteus
Solid works
Allegro PCB Layout
Active directory
Interests
Techlonogies
Software
Electronics
Learning
Continuous improvement
Timeline
IT Service Desk
HCL
01.2021 - Current
Debug Technician
Flex
11.2019 - 01.2021
Bachelor of Applied Science in Information Technology - Mechatronics Engenieering
CETI Colomos
07.2016 - 12.2020
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