Running, Biking, Hiking, Reading, Cooking, Baking, Veganism, Nature, Traveling, Exploring
Andrea Cruz Rodríguez
Biotechnologist
Santiago De Querétaro,Querétaro
Summary
Goal-oriented motivated worker with costumer service experience. Dedicated to exceeding goals through effective communication skills and proven history of increasing productivity and customer satisfaction. Committed to best-in-class customer service and maintaining professionalism.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Costumer Service
Centro de Control Total de Calidades del Bajío
Santiago de Querétaro, Querétaro
10.2019 - 10.2020
- Provided primary customer support.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended laboratory analysis to customers, thoroughly explaining details.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Call Center Agent
Spectrum Call Center
Santiago de Querétaro, Querétaro
06.2017 - 08.2017
- Promoted available products and services to customers during service and calls.
- Described and explained details about insurance options to inform customers and guide purchasing decisions.
Education
Bachelor of Science - Biotechnology
Universidad Tecnológica De Corregidora
Querétaro 09.2015 - 05.2019
Skills
Patient-focused quality service
Certification
Costumer service Essentials Certificate
Interests
Timeline
Costumer Service
Centro de Control Total de Calidades del Bajío
10.2019 - 10.2020
Call Center Agent
Spectrum Call Center
06.2017 - 08.2017
Bachelor of Science - Biotechnology
Universidad Tecnológica De Corregidora
09.2015 - 05.2019
Costumer service Essentials Certificate
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