Running, Biking, Hiking, Reading, Cooking, Baking, Veganism, Nature, Traveling, Exploring.
Andrea Cruz Rodríguez
Biotechnologist
Santiago De Querétaro,Querétaro
Summary
Goal-oriented motivated worker with costumer service experience. Dedicated to exceeding goals through effective communication skills and proven history of increasing productivity and customer satisfaction. Committed to best-in-class customer service and maintaining professionalism.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Costumer Service
Centro de Control Total de Calidades del Bajío
Santiago de Querétaro , Querétaro
2019.10 - 2020.10
- Provided primary customer support.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended laboratory analysis to customers, thoroughly explaining details.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Call Center Agent
Spectrum Call Center
Santiago de Querétaro , Querétaro
2017.06 - 2017.08
- Promoted available products and services to customers during service and calls.
- Described and explained details about insurance options to inform customers and guide purchasing decisions.
Education
Bachelor of Science - Biotechnology
Universidad Tecnológica De Corregidora
Querétaro 2015.09 - 2019.05
Skills
Patient-focused quality service
Certification
Costumer service Essentials Certificate
Interests
Timeline
Costumer Service
Centro de Control Total de Calidades del Bajío
2019.10 - 2020.10
Call Center Agent
Spectrum Call Center
2017.06 - 2017.08
Bachelor of Science - Biotechnology
Universidad Tecnológica De Corregidora
2015.09 - 2019.05
Costumer service Essentials Certificate
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