Cesar Arturo Juarez
Tijuana,Mexico
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Home care assistant
independent, private service.
Tijuana, Baja California
02.2022 - Current
- Assisted senior clients with daily routines for improved quality of life.
- Administered prescribed medication to patients, ensuring their health and well-being.
- Increased patient comfort by providing personal care services such as bathing and grooming.
- Maintained clean surroundings, promoting a healthy living space for elderly clients.
- Coordinated transport to hospital visits or shopping trips, facilitating independent lifestyle despite age-related limitations.
- Monitored vital signs regularly-immediate reporting of any abnormalities observed.
- Closely monitored patient conditions, minimising need for additional medical attention.
collection legal office
private legal office
Tijuana, Baja California
04.2020 - 01.2024
- Managed legal documentation for debt collection proceedings.
- Liaised with solicitors to ensure correct legal procedures followed.
- Communicated effectively with clients to discuss their outstanding debts.
- Researched and compiled debtor information for case preparation.
bank teller
Bank scotiabank
Tijuana, Mexico
05.2018 - 04.2019
- Service client.
- Boosted client trust with accurate account record maintenance.
- Implemented new bank policies to enhance operational efficiency.
- Assisted clients to achieve financial objectives.
- Performed daily cash drawer reconciliation to maintain accuracy.
- Conducted routine audits, ensuring compliance with bank procedures.
- Balanced vaults and ATMs, ensuring optimal cash availability.
- Fostered team collaboration to meet daily targets.
- Turned in excess cash to maintain drawer security.
bank teller
Bank Santander
Tijuana, Mexico
02.2011 - 01.2017
- Réception de bourse, couper, concilier la trésorerie et la clôture
- Travail administratif, organisation de dossier.
- Managed high-volume cash handling for efficient banking operations.
- Assisted clients to achieve financial objectives.
- Conducted routine audits, ensuring compliance with bank procedures.
- Balanced vaults and ATMs, ensuring optimal cash availability.
- Handled sensitive information discreetly, safeguarding client confidentiality.
- Removed mutilated currency from circulation.
- Resolved queries with detailed product knowledge.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Placed orders for customer cheques and verified starting numbers.
Education
Bachelor of Business Administration - administration
Unidep
Mexico, México 01.2012 - 04.2015
Skills
- Client interaction
- Service coordination
- Conflict resolution
- Customer retention
- Data analysis
- Contract understanding
- Effective communication
- Product knowledge
- Strategy development
- Relationship building
- Sales experience
- Order processing
- Stakeholder engagement
- Cross-Selling techniques
- Resource allocation
- Risk assessment
- Report writing
- Decision making
- Cash handling
- Invoice processing
- Problem-solving
- Salesforce
- Shipping and receiving
- Outstanding customer service
- Telephone skills
Certification
Delf B2
Languages
French
Upper intermediate
Spanish
Native
English
Elementary
Custom
Poste caissier ou caissier bancaire, service Clients, Deliverer
Affiliations
- I like reading and listening to music. Listen to podcasts in French and in general on different topics. I like to be informed and sing. do physical sports go have coffee
Timeline
Home care assistant
independent, private service.
02.2022 - Current
collection legal office
private legal office
04.2020 - 01.2024
bank teller
Bank scotiabank
05.2018 - 04.2019
Bachelor of Business Administration - administration
Unidep
01.2012 - 04.2015
bank teller
Bank Santander
02.2011 - 01.2017
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