Christian Louvier
Summary
Cross-cultural manager with extensive experience in regional management (Latin America and Eastern Europe), understanding disparate markets and leading diverse teams towards implementing strategic initiatives such as customer experience and business transformation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Latin America Commercial Aftersales Manager
Audi Regional Office
02.2017 - Current
- Drive sales and manage day-to-day after sales activities for the Latin American Region and The Caribbean in 15 different countries such as Chile, Uruguay, Costa Rica and Jamaica.
- Lead business development and growth of the business by 15% in 2024.
- Steer markets performance improvement in service processes quality and profitability for after sales at Audi importers in the markets.
- Led cross-functional teams between corporate offices in Germany and the local importers to implement customer experience and business transformation.
Latin America Manager
Volkswagen Group Latin America
03.2015 - 01.2017
- Led market analysis to identify growth opportunities across diverse regions.
- Developed strategic plans aligning departmental goals with overall business objectives.
- Implemented performance metrics to assess team productivity and identify improvement areas.
- Facilitated training programs for staff, promoting skill development and knowledge sharing.
Compliance Auditor
Underwriters Laboratories UL –RS Mexico
01.2012 - 12.2014
- Compliance assessment in corporate social responsibility for international corporations such as Coca-Cola, Hugo Boss, Decathlon and Levi's among others.
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Evaluated operational processes, identifying areas for risk mitigation and compliance improvement.
Project Manager
Deutsche Gesellschaft für Internationale Zusammenarbeit – GIZ
05.2013 - 12.2013
- Developed comprehensive project plans, outlining scope, resources, and timelines for Umwelt-und Unternehmensberatung Schwan GmbH.
- Energy and Quality inspections in manufacturing industries based on ISO-50001 and ISO-9001 standards.
Group Development Manager
International Personal Finance plc
01.2010 - 03.2012
- Led cross-functional teams in UK, Poland, Hungary, Czech Rep., Romania and Slovakia to develop and implement strategic initiatives and business development projects.
- Analyzed market trends to identify opportunities for product innovation and service enhancement.
- Negotiated project timelines and deliverables with country managers, ensuring expectations were clearly set and met.
- Development of training and leadership programs for growth of international teams.
Project Manager
PROVIDENT
03.2007 - 12.2009
- Developed project plans, timelines, and budgets ensuring alignment with organizational goals.
- Conducted risk assessments and mitigation strategies to enhance project outcomes.
- Facilitated stakeholder engagement through regular updates and feedback sessions.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
MBA - MBA in Project Management
Universidad Rey Juan Carlos - EALDE Business School
Madrid, Spain11-2019
Masters in International Economics - International Economics - E-Commerce
Instituto Tecnológico Y De Estudios Superiores De Monterrey
Puebla City, Puebla, Mexico06-2015
Certificate - Value-Driven Enterprise Risk Management. Strategic Decision and Risk Management
Stanford University
Palo Alto, California08-2012
Bachelor of Engineering - Industrial Engineering
Universidad Iberoamericana Puebla
Puebla City, Puebla, Mexico01.2005
Skills
- Multi-project coordination
- Customer service
- Team leadership
- Decision-making
- Strategy planning
- Analytical and Critical Thinking
- Negotiation expert
- Staff training and development
- Cross-functional teamwork
Certification
- Certified Project Manager PMI IPMA PRINCE2.
- Risk Management – Stanford University.
- ISO 9001:2008 Quality Management.
- ISO 50001 Energy Management.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Latin America Commercial Aftersales Manager
Audi Regional Office
02.2017 - Current
Latin America Manager
Volkswagen Group Latin America
03.2015 - 01.2017
Project Manager
Deutsche Gesellschaft für Internationale Zusammenarbeit – GIZ
05.2013 - 12.2013
Compliance Auditor
Underwriters Laboratories UL –RS Mexico
01.2012 - 12.2014
Group Development Manager
International Personal Finance plc
01.2010 - 03.2012
Project Manager
PROVIDENT
03.2007 - 12.2009
MBA - MBA in Project Management
Universidad Rey Juan Carlos - EALDE Business School
Masters in International Economics - International Economics - E-Commerce
Instituto Tecnológico Y De Estudios Superiores De Monterrey
Certificate - Value-Driven Enterprise Risk Management. Strategic Decision and Risk Management
Stanford University
Bachelor of Engineering - Industrial Engineering
Universidad Iberoamericana Puebla