Carlos Eduardo Sánchez De Tagle Ruiz

DND Consulting owner and Managing Director. Contracted by Snap-on Business Solutions to provide training, consulting and financial reporting customer service support to automotive manufacturers in Mexico, Colombia, Perú, Chile and Argentina assuming overall accountability for brands managed locally.

Manage day-to day customer service operation for Hyundai, Stellantis, Nissan LATAM, Renault Mexico - Colombia and Toyota.

Generation of additional revenues by interacting with clients to provide consulting advice, detecting consulting opportunities, design and present service proposals.

Ensure compliance with legal, tax and contractual regulations.

• Growth of regional customer base to 14 Latin American markets
• Attain and maintain required profit margins and Net Promoter Score grading
• Continuously exceed customer satisfaction levels as defined on SLA's.

Sell and provide dealer network consulting to automotive manufacturers.

• Collaboration on closing multi annual sale of DBI System to VW
• Elaboration of VW Dealer Accounting Manual

Consolidated and analyzed dealer network financial information.

Elaborated and presented network performance reports to Executive Board.

Developed a business case model for opening dealer channels.

Issued the General Motors Dealer Accounting Manual.

Provided financial and accounting training to dealer network.

Collaborated on the Global Network Standards Team.

Lead the Dealer Performance Improvement Team.

Participated on Network Restructuring.

• Achieved First World Wide Network Business Management System implementation. Recognized with 2001 GM president's award
• Launched GM's Luxury Channel
• Launched GM's Pontiac Fiat Channel.Recognized with 2004 GM president's award
• Launched Fleet Excellence Program in 2009