César Alejandro Melgoza Juárez

7As Team Lead, HR Digital Solutions & Reporting Services, I'm responsible for executing and assisting the Manager in coordinating area’s responsibilities such as reporting, system configuration and maintenance, release management, system security, and audits for Human Resources applications and platforms. Resolve escalated cases, system inquiries, or issues from customer service rep / functional specialists.

Core Responsibilities:

• Assume leadership role in team as Sr. Analyst/Team Lead, supporting Manager with team training/skills development, and presentations to different levels of company regarding KPIs, adoption of systems, various metrics and other necessary topics
• Support HR technology portfolio (Workday, ServiceNow, ADP, Kronos/UKG), including system configuration, troubleshooting, maintenance, and release management of existing applications and new projects
• Design and program reports, and conduct analysis to monitor key metrics and drive adoption
• Create and maintain operational dashboards for metrics/KPIs analysis, control, monitoring.
• Assist users with Workday reporting inquiries and requests.
• Identify trends from users’ requests/issues in order to ensure knowledge transfer and implementation of improvement/automatization actions from external research
• Grant security access to HR systems and tools following security protocols
• Support new HR technology implementations
• Support testing efforts related to HR technology
• Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures
• Resolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issues
• Audit management and monitoring that all documents are archived
• Participation in project implementations leading Testing stage, creating Test Scripts and also being aware of HR Systems area
• Coordination of Workday and Service Now Analyst teams monitoring tickets received and being careful not to exceed SLA limit.
• My team attended more than 7,600 cases globally. Is 15% of total of tickets that are received internally in our Company.

• Participate in testing and configuring workday implementation projects, configuring Workday deployments, and developing internal GFT talent to enhance resources with workday skills
• Collaborate with a team of developers to create technical solutions that meet business and technical requirements.
• Work with project managers and partners to produce effort estimates.
• Participation as Workday Trainer of BBVA HR People Trainers (HR managers, HR Business Partners and HR Recruiters) in all the modules in which they participate (Administration, Organization, Compensation, Selection, Security and Roles)
• Supporting tests using Sandbox in the Implementation stage (from scratch)
• After the "Go Live", attending to configuration requests of Business Processes and supporting as a Support Center in doubts related to the processes of the Human Resources team.

• Independently collaborate and advise or manage solution configuration for large and complex Workday engagements.
• Provide subject matter expertise that supports delivery, testing, and pre- and post-production engagements; important client spokesperson for the DXC Workday Practice.
• Create strong business cases supported by compelling value propositions and demonstrate how clients can realize substantial value by implementing Workday Core HCM and Recruitment solutions.
• Support with application, testing and administration supporting functional Workday system setup
• Provide subject matter expertise across multiple HR domains and contribute world-class approaches to discovery, gap-fit, process design, and reengineering. Act as a consultant on the key interface to the end user or customer.

• Responsible for the design, implementation, and maintenance of human resource management and activities associated with employee information, recovery capabilities, and support
• Process HR data in accordance with "company" policy and legal requirements, consult on HR processes and implementation, and be responsible for end-to-end HR customer support throughout the lifecycle employee's life.
• Identify and recommend improvements and simplifications of processes that support the commercial and human resources strategy
• Implement and monitor programs and processes to ensure records are accurate, accessible, and adequately secure.