Daniel Ochoa Oble
Mexico City
Summary
Efficient Test Lead with expert understanding of Functionality Quality Assurance evaluations and Gaming industry and protocols. Dedicated to best-in-class testing with accurate and fast results. Great leader with excellent attention to detail and knowledge of different game testing tools and team leadership
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
FQA Test Lead
Keywords Studios México
Ciudad De México
04.2022 - Current
- Discussed issues and proposed solutions with management to apply quality control measures.
- Examined software requirements to process test scenarios, evaluating outcomes.
- Experience using JIRA, TestRail, Excel, Confluence, etc.
- Proactive thinking problem solver, analytical thinking.
- Experience on different types of functional and manual testing of existing products.
- Knowledge of SDLC (Software Development Life Cycle)
- Collaborated with developers to ensure timely resolution of identified issues, resulting in improved customer satisfaction.
- Improved software quality by designing and implementing comprehensive test strategies and plans.
- Application and use of KPI's.
- Managed teams of 15+ testers with AA and AAA games.
Customer Service Representative
Teleperformance México
09.2021 - 04.2022
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Processed refunds, exchanges and service requests for customers.
- Experience using ZenDesk.
Education
Diploma of Higher Education - Politics
Universidad Nacional Autónoma De México
Mexico City, Mexico 2023 - Current
Skills
Test implementation
Functional testing
Test planning
Quality assurance requirements
Quality assurance standards
Test reporting
Quality management
Evaluations
Software development lifecycle
Bug tracking
Metrics report
Languages
English (C1)
Spanish (Native)
Education
other
Additional Information
Experience managing teams of 10+ testers.
Metrics tracking.
Certification
Amazon Junior Software Developer certificate (Java)
Timeline
Amazon Junior Software Developer certificate (Java)
12-2024
FQA Test Lead
Keywords Studios México
04.2022 - Current
Customer Service Representative
Teleperformance México
09.2021 - 04.2022
Diploma of Higher Education - Politics
Universidad Nacional Autónoma De México
2023 - Current
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