Daniela Ariza Beltran

• Streamlined communication for victims by providing accurate translation services and information about their car accident during a call, maintaining a position of empathy, active listening and understanding.
• Managed between 30-35 cases and 100-150 calls per day.
• Assisted Non-bilingual co workers in conducting calls with victims and helping to provide assistance and information.
• Created records daily of all interactions with victims, ensuring follow-up actions were taken when needed and considering the status of their process of getting help.
• Contributed to positive work environment by fostering relationships with colleagues from diverse cultural backgrounds.

Worked with different clients and projects promoting the importance of project planning and idea organization, always considering quality in design, creativity, solutions, materials, manufacturing and conceptualization processes.

• Planned complete projects with clients.
• Utilized CAD software to create detailed technical drawings and 3D products for manufacturing purposes, minimizing production errors.
• Negotiated with suppliers to secure optimal pricing for materials while maintaining quality standards.
• Supervise production processes and optimal production timings.

Clients and projects

• Redesign of "School Desk Project" for White Lion Procurement Co.
• Redesign of "Test Rack" for Axis Comunications in Flex Company.
• Redesign of "Avocado carrier" in plastic injection for Fredher.
• Design of "Plastic platform" for stacking purposes in 3D printing for Hermann.
• Industrial Designer and 3D modeling designer of closets, kitchens and residential spaces for Artcol.
• Design of "Municipal Bus Stops" for STALO

• Provided unforgettable experiences for families and couples that chose to stay in Paradisus Hotel welcoming them from wherever part of the world, providing bilingual communication and freedom to express their concerns about their stay.
• Prepared supplies and equipment for activities and holliday festivities.
• Coordinated, planned and developed 5-7 activities per shift designed to enrich the stay of the clients/tourist vacations.
• Obtained opportunities for cultural and recreational participation.

Worked as a billing agent and technical support agent for COMCAST division

• Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.
• Explained with detail any discrepancy or movement in the bill to the customer with patience and effective communication enhancing customer satisfaction and always looking for resolution of disputes.
• Planned courses of action for any anomaly in services.