Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Daniela Ariza Beltran

Industrial Designer
Aguascalientes,Aguascalientes
Daniela Ariza Beltran

Summary

Bilingual communication professional with extensive experience in planning, customer service, and design solutions. I am passionate of working with and for people because I find satisfaction in organizing and delivering consistent high-quality assistance and solutions in situations, processes and complex issues,as well always looking forward to do so with observation, creativity and adaptability.

Overview

10
years of professional experience

Work History

Crash Safety Data
Dallas, Texas

Bilingual Agent
06.2023 - Current

Job overview

  • Streamlined communication for victims by providing accurate translation services and information about their car accident during a call, maintaining a position of empathy, active listening and understanding.
  • Managed between 30-35 cases and 100-150 calls per day.
  • Assisted Non-bilingual co workers in conducting calls with victims and helping to provide assistance and information.
  • Created records daily of all interactions with victims, ensuring follow-up actions were taken when needed and considering the status of their process of getting help.
  • Contributed to positive work environment by fostering relationships with colleagues from diverse cultural backgrounds.

Freelance
Aguascalientes

Industrial Designer
08.2018 - 03.2022

Job overview

Worked with different clients and projects promoting the importance of project planning and idea organization, always considering quality in design, creativity, solutions, materials, manufacturing and conceptualization processes.

  • Planned complete projects with clients.
  • Utilized CAD software to create detailed technical drawings and 3D products for manufacturing purposes, minimizing production errors.
  • Negotiated with suppliers to secure optimal pricing for materials while maintaining quality standards.
  • Supervise production processes and optimal production timings.

Clients and projects

  • Redesign of "School Desk Project" for White Lion Procurement Co.
  • Redesign of "Test Rack" for Axis Comunications in Flex Company.
  • Redesign of "Avocado carrier" in plastic injection for Fredher.
  • Design of "Plastic platform" for stacking purposes in 3D printing for Hermann.
  • Industrial Designer and 3D modeling designer of closets, kitchens and residential spaces for Artcol.
  • Design of "Municipal Bus Stops" for STALO

Paradisus Hotel by Melia
Cabo San Lucas, Baja California

Activities Coordinator
05.2019 - 09.2019

Job overview

  • Provided unforgettable experiences for families and couples that chose to stay in Paradisus Hotel welcoming them from wherever part of the world, providing bilingual communication and freedom to express their concerns about their stay.
  • Prepared supplies and equipment for activities and holliday festivities.
  • Coordinated, planned and developed 5-7 activities per shift designed to enrich the stay of the clients/tourist vacations.
  • Obtained opportunities for cultural and recreational participation.

Teleperformance
Aguascalientes

Billing Agent
08.2016 - 06.2017

Job overview

Worked as a billing agent and technical support agent for COMCAST division

  • Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.
  • Explained with detail any discrepancy or movement in the bill to the customer with patience and effective communication enhancing customer satisfaction and always looking for resolution of disputes.
  • Planned courses of action for any anomaly in services.

Education

Universidad Autonoma De Aguascalientes
Aguascalientes, Mexico

Bachelor in Industrial Design from Industrial Design
05.2001

University Overview

Internship in the Prepress department at WestRock Packaging Solutions from March 2020 to August 2020.

  • Learned to identify customer packaging needs.
  • Used laser and cutting machines along with their software to created test packaging for products.
  • Used Illustrator to generate a correct printing design.
  • Learned how to use X-Rite for the precise measurement, formulation and color quality in printing solutions.

Skills

Soft Skills

Empathy and active listening

Enthusiastic to work/interact with people

Adaptability to changes and learning

Creativity and fast solutions

Observant and analytical

Verbal communication

Technical skills

Cultural awareness

Hard Skills

Design softwares (AutoCAD, Photoshop, Illustrator, Rhino, V-Ray, Solid Works, Visualize, ArtiosCAD, StackBuilder)

Digital tools (Excel, Office, Google Workspace)

Time management

Bilingual (Spanish-English)

Timeline

Bilingual Agent
Crash Safety Data
06.2023 - Current
Activities Coordinator
Paradisus Hotel by Melia
05.2019 - 09.2019
Industrial Designer
Freelance
08.2018 - 03.2022
Billing Agent
Teleperformance
08.2016 - 06.2017
Universidad Autonoma De Aguascalientes
Bachelor in Industrial Design from Industrial Design
05.2001
Daniela Ariza BeltranIndustrial Designer