Danrik Lozano
Network & Telecommunication Technician
Torreón,COA
Summary
Astute Network Technician offering polished communication skills. Brings excellent organizational skills and over 3 years of job experience. Self-motivated and true team player.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Bilingual Call Center Agent
Hispanic Teleservices de Guadalajara
Torreon, COA
09.2021 - Current
- Maintained 98% customer service satisfaction ratings through quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Completed over 150 outbound calls per shift to deliver appointment prepared survey scripts.
- Educated customers on company systems, form completion and access to services.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved Payment issues over phone with 100 customers daily.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Electrical Technician
Jason Watts Electric
Storm Lake , Iowa
11.2020 - 05.2021
- Collaborated with IT department with any networking issues such as printing and data access.
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical conduit and wiring for power, controls and lighting.
Hardware and Networking Technician
IDISTEL SA de CV
Torreon, Coahuila
06.2019 - 12.2019
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Ran cabling and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
- Identified and immediately resolved issues with network devices.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Installed Cat6 network jacks in new construction and within existing facilities.
- Supported users both local and by phone with problem resolution and education.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
Education
Advanced Technician - Computer Networking And Telecommunications
UTT (Universidad Tecnologica De Torreon)
Torreon, Coah 08.2017 - 08.2019
No Degree - IT Engineer
UTT (Universidad Tecnologica De Torreon
Torreon, Coah 09.2019 - Current
Skills
Documentation and reporting
Certification
Cisco: Introduction to Cybersecurity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Bilingual Call Center Agent
Hispanic Teleservices de Guadalajara
09.2021 - Current
PCAP - Programming Essentials in Python
12-2020
Electrical Technician
Jason Watts Electric
11.2020 - 05.2021
No Degree - IT Engineer
UTT (Universidad Tecnologica De Torreon
09.2019 - Current
Cisco: CCNA R&S: Introduction to Networks
07-2019
Hardware and Networking Technician
IDISTEL SA de CV
06.2019 - 12.2019
Cisco: Introduction to Cybersecurity
11-2017
Advanced Technician - Computer Networking And Telecommunications
UTT (Universidad Tecnologica De Torreon)
08.2017 - 08.2019
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