Dayali Lamczyk

Proficient in entire process of Personal Injury cases, participating hands-on in every stage of process from intake to negotiation of settlements.

• Exemplary abilities to keep on top of every detail of up to 58 cases at a time, remaining as main point of contact between English & Spanish-speaking clients and all different providers and adjusters.
• 90% Rate of obtaining Policy limits once settlement process was concluded, not just in short periods of time, but also in cases handed down from other case managers. They weren't able to accomplish good report with either clients, providers, or adjusters.
• Collaborated with interdisciplinary team to determine timely and efficient results to each case at hand.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
• Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations and critical negotiations.
• Used analytical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Organized and detail-oriented with strong work ethic.
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Resolved difficulties, improved operations and provided exceptional service.
• Passionate about learning and committed to continual improvement.
• Worked well in team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Participated in individual and group sessions to promote positive behavior change for clients.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Educated clients on available treatments, benefits, and services, empowering them to make informed decisions about their care needs.
• Demonstrated creativity and resourcefulness through development of innovative solutions.
• Proved successful working within tight deadlines and fast-paced environment.
• Gained strong leadership skills by managing projects from start to finish.
• Cultivated interpersonal skills by building positive relationships with others.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Proficient used of File vine, Ring Central, GDrive, Dropbox, VineSign, TimeDoctor.

• Organized shifts to manage housekeeper's schedules, achieve consistency and fairness, and manage smooth operations.
• Scheduled 67 housekeepers to maintain efficient staff levels during peak periods, including holidays.
• Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed.
• Tracked absences and punctuality to determine timekeeping records and find replacements for cleaning tasks.
• Oversaw staff to gauge work productivity, performance and responsibility, delivering quality standards and complying with regulations.
• Examined rooms, lounge areas and stairways to determine cleaning requirements and maintain sage and aesthetically appealing appearance and standards.
• Evaluated employee performance and recommended promotions, transfers, and dismissals.
• Main point of contact between premises owners, administrators, internal leadership.
• Reduced employee turnover by providing thorough training and consistent performance feedback to staff members.
• Increased customer retention rate by consistently delivering exceptional service and promptly addressing any concerns or complaints from clients.
• Addressed customer feedback and complaints to maximize satisfaction.
• Developed strong relationships with vendors, negotiating favorable pricing for cleaning products and materials used in daily operations
• Proficient use of internal CMS and linked systems with clients and workers alike.