Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Salvatierra

Diana Salvatierra

Ensenada BC

Summary

Experienced Work At Home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Specializes in technical support, inbound/outbound phone sales, and exceeding customer expectations.

Overview

2
2
years of professional experience

Work History

Sales Development Representative

"Onestar"
05.2023 - 07.2023
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Utilized Software to manage sensitive client information and update existing and new client profiles.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Developed successful strategies for identifying and converting prospective clients to long-term customers.
  • 275 outbound calls per day

Elderly Caretaker

Christian Rudametkin
08.2022 - 04.2023
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Sales Representative

BPO
11.2021 - 06.2022
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Set and achieved company defined sales goals.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

High School Diploma -

El Monte High School
El Monte Ca
06.1991

Skills

  • Customer service expert
  • Flexible to work all hours
  • High-speed Internet connection and capable home computer
  • Able to multitask on a regular basis
  • Independent worker who does not need supervision
  • Extremely reliable
  • Able to learn new products or procedures quickly
  • Salesforce

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Sales Development Representative

"Onestar"
05.2023 - 07.2023

Elderly Caretaker

Christian Rudametkin
08.2022 - 04.2023

Sales Representative

BPO
11.2021 - 06.2022

High School Diploma -

El Monte High School

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Diana Salvatierra