Leonardo Alvarado Villa
Mexico City
Summary
Customer-focused professional with over 5 years of experience in sales and customer service, specializing in delivering exceptional results through an empathy-based approach. Proven ability to build meaningful client relationships, understand customer needs, and provide tailored solutions that drive satisfaction and loyalty. Skilled in lead generation, account management, and conflict resolution, with a track record of consistently exceeding sales targets. Proficient in Microsoft Office and CRM tools, with a strong focus on achieving business goals while ensuring a positive customer experience. Seeking to bring a client-first mindset to a dynamic organization focused on growth and excellence.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Thomson Reuters
09.2023 - 09.2024
- Increased sales leads by implementing targeted outreach strategies and personalized follow ups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Bilingual Customer Service Representative
AT&T Communications
Mexico City
05.2022 - 09.2023
- Increased overall efficiency by providing real-time translation during meetings with international clients or partners.
- Successful customer engagement through an empathy based approach.
- Facilitated successful contract negotiations with foreign suppliers or distributors.
- Streamlined internal communication processes within the team by translating documents into both English and Spanish languages as necessary.
- Attended industry events and conferences, networking with potential customers to create new business opportunities.
Service Desk Agent
MXCCS
Mexico City
08.2020 - 01.2021
- Maintained an up-to-date knowledge of the company's products, services and procedures.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Increased efficiency by utilizing remote support tools to troubleshoot user issues efficiently.
- Improved team collaboration, actively participating in regular meetings and sharing best practices.
- Resolved vendor problems and ensured smooth communication.
- Coordinated delivery routes to maximize efficiency and on-time delivery.
- Managed billing process, ensuring accurate and timely invoicing.
- Collaborated with internal teams to streamline operations and support vendors effectively.
Sales Representative
Gayosso
Mexico City
08.2019 - 05.2020
- Extended customer base through cold calling, networking and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional customer service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Empathetic and sensitive product presentation.
- Objection handling.
Education
High School Diploma -
Bachillerato Tecnológico De República De Francia
Mexico City01-2016
Skills
- Expert Customer Service experience
- CRM software proficiency (sales force, Zendesk, Hubspot)
- Written and verbal communication skills
- Problem solving
- Negotiating and closing
- Ability to multitask
Languages
Spanish
First Language
English
Advanced
C1
Timeline
Sales Development Representative
Thomson Reuters
09.2023 - 09.2024
Bilingual Customer Service Representative
AT&T Communications
05.2022 - 09.2023
Service Desk Agent
MXCCS
08.2020 - 01.2021
Sales Representative
Gayosso
08.2019 - 05.2020
High School Diploma -
Bachillerato Tecnológico De República De Francia