Diego Rojas Sánchez
Tijuana, BC.
Summary
Bilingual professional fluent in English and Spanish with over two years of experience in client interaction, sales, and interpretation for U.S.-based customers. Expertise in negotiation, objection handling, and cultivating long-term client relationships, consistently closing sales and upselling services by delivering personalized solutions in high-pressure environments. Proven ability to drive results and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bilingual Interpreter (Spanish–English)
Human Quality
02.2022 - Current
- Provided real-time interpretation for medical, legal, and financial calls between U.S. clients and institutions.
- Supported sensitive conversations requiring precision, empathy, and professionalism.
- Strengthened ability to manage fast-paced, high-volume calls while maintaining accuracy and composure.
Customer Service & Sales Representative
Results CX
09.2019 - 12.2021
- Managed inbound and outbound calls with U.S.-based clients, assisting them with mobile devices, service plans, and billing inquiries.
- Consistently achieved and exceeded sales quotas by upselling mobile devices, minutes, data plans, and additional services.
- Built trust and rapport with clients through clear communication and active listening, ensuring customer needs were met while maximizing sales opportunities.
Education
Bachelor’s Degree in Computer Systems Engineering -
Universidad Internacional De La Rioja
Online01-2028
Private Pilot License -
Centro De Estudios Aeronáuticos De Mazatlán
04-2025
High School Diploma -
Universidad Del Valle De México (UVM), Campus Hermosillo
Hermosillo, Sonora10-2019
Skills
- Sales & Negotiation
- Client Relationship Management
- Active Listening & Objection Handling
- Bilingual Communication (English–Spanish)
- Remote Customer Support & Call Handling
- Problem-Solving & Conflict Resolution
Timeline
Bilingual Interpreter (Spanish–English)
Human Quality
02.2022 - Current
Customer Service & Sales Representative
Results CX
09.2019 - 12.2021
Bachelor’s Degree in Computer Systems Engineering -
Universidad Internacional De La Rioja
Private Pilot License -
Centro De Estudios Aeronáuticos De Mazatlán
High School Diploma -
Universidad Del Valle De México (UVM), Campus Hermosillo
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