Diego Silva-Hernandez
Student
Los Angeles
Summary
Motivated 3D modeler with 1 year of hands-on experience using SolidWorks and AutoCAD for mechanical and structural design. Skilled in coordinating models with Navisworks and managing project data through Autodesk Construction Cloud (ACC). Currently pursuing a degree in Mechatronics Engineering, with foundational knowledge in control systems and instrumentation. Strong attention to detail, team-oriented, and eager to grow in the engineering and design field.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Bilingual Call Center Agent
Teleperformance
Tlaquepaque, Jalisco
01.2025 - 06.2025
- Supported call center initiatives and campaigns by participating in outbound calling activities, ensuring successful project completion.
- Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
- Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
- Streamlined call handling processes for increased productivity and reduced average call duration.
- Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.
BIM Modeler Jr.
Sohersa
Zapopan, Jalisco
01.2024 - 01.2025
- Delivered accurate quantity take-offs and material estimates using BIM software, resulting in optimized resource allocation.
- Facilitated efficient coordination meetings with project teams using live BIM models as a visual aid, enabling real-time issue resolution and decision making.
- Elevated overall project quality through rigorous quality control measures, identifying discrepancies in model information and coordinating revisions with relevant stakeholders.
- Enhanced project efficiency by streamlining BIM processes and workflows to improve collaboration among team members.
- Experienced using SolidWorks for 3D modeling, AutoCAD for 2D drawings, Navisworks for clash detection and coordination, and ACC for cloud collaboration and version control.
3D Modeler Jr
Sohersa
Zapopan, Jalisco
01.2024 - 01.2025
- Used SolidWorks to manage documentation of new and revised 3D designs.
- Collaborated with designers to produce accurate and detailed 3D models, streamlining the development process.
- Increased client satisfaction by delivering realistic and well-structured 3D assets within tight deadlines.
Education
Bachelor of Science - Mechatronics Engineering
Universidad Panamericana
Zapopan, Jalisco, Mexico 01.2025 - Current
Skills
Navisworks competence
Timeline
Bilingual Call Center Agent
Teleperformance
01.2025 - 06.2025
Bachelor of Science - Mechatronics Engineering
Universidad Panamericana
01.2025 - Current
BIM Modeler Jr.
Sohersa
01.2024 - 01.2025
3D Modeler Jr
Sohersa
01.2024 - 01.2025
Similar Profiles
Nazrin AlakbarzadeNazrin Alakbarzade
Customer Representative at TeleperformanceCustomer Representative at Teleperformance
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Daysi EscobarDaysi Escobar
Quality Assurance Analyst at TeleperformanceQuality Assurance Analyst at Teleperformance
Malasha SmithMalasha Smith
NA at Starbucks, BaristaNA at Starbucks, Barista