Xitlali Portilla Piña
Bachelor's Degree In English Teaching.
San Cristóbal de las casas,CHP
Summary
My goal as a professional is to grow in the area of translation, teaching and communication, taking advantage of my skills in the English language, creativity and problem solving. I am an organized person, committed and responsible in my work, with the ability to adapt easily to the work environment.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Bilingual Call Center Agent
Teleperformance
11.2023 - 10.2024
- Customer service experience via telephone
- Clarification and advice on problems with their bank accounts
- Providing information to the client on the status of payments, debts and so on.
- Timely response to queries made by customers
- Follow-up of company rules and procedures
- Customer and supplier support via telephone and email
- Customer retention and customer loyalty through excellent service and attention.
- Provided exceptional support to customers with accurate information on products, services, and policies.
Temporary English and Computer Teacher
Esc. Prim. Josefa Ortiz de Domínguez
06.2022 - 12.2022
- To teach in English in order to develop a better understanding in the pupils.
- Conduct recreational activities with students to develop a better understanding of the subject.
- Conduct activities outside the classroom to develop students' skills in relation to the subject matter.
- Conduct activities to develop students' attitudes of discipline.
- Carry out activities according to their knowledge and type of learning.
- Teaching computer tools
- Teaching Microsoft tools
- Creating activities in Word, Excel and PowerPoint
- Enhanced classroom management skills by implementing clear guidelines and consistent consequences for behavior issues.
Staff Assistant
Camp Potawotami
04.2022 - 06.2022
- food and beverages preparation and administation.
- Coordinate kitchen staff
- Inventory control and review
- Organise food at the right place and times
- Manage the control of supplies
- Supervising and assisting in the maintenance of the kitchen
Administrative Assistant
Palacio De Justicia De San Cristóbal
09.2016 - 09.2017
- Administrative support
- Control and review of files
- Attendance at the Centre of Social Reinsertion for Sentenced Persons (CERSS) to notify sentenced persons
- Correction of documentation
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Notifying official letters, files and dossiers to responsible personnel
Education
Bachelor's Degree in English Teaching. - Teaching English As A Second Language
UNACH
San Cristóbal de las Casas, Chiapas08-2023
Skills
Problem solving
Teamwork
Quick Learning
Verbal and written communication
Data Gathering
Organization
Digital Competence
Certification
APTIS, 12/22, Eglish certification (C-B2)
Personal Information
Nationality: Mexican
Timeline
Bilingual Call Center Agent
Teleperformance
11.2023 - 10.2024
Temporary English and Computer Teacher
Esc. Prim. Josefa Ortiz de Domínguez
06.2022 - 12.2022
Staff Assistant
Camp Potawotami
04.2022 - 06.2022
Administrative Assistant
Palacio De Justicia De San Cristóbal
09.2016 - 09.2017
Bachelor's Degree in English Teaching. - Teaching English As A Second Language
UNACH
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