Dolores Belinda Mexicano Garcia
Tijuana
Summary
Dynamic customer service professional with extensive experience, excelling in high-volume environments. Proven ability in data entry and adept at building relationships, enhancing client satisfaction, and driving sales through effective communication and problem-solving skills. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Soluciones XB MEXICO
10.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Administrative Assistant
Villas Marena
10.2017 - 11.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service and Soft Sales Representative
Telvista Call Center
08.2016 - 07.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
San Ysidro Highschool
San Ysidro, California06-2006
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Languages
English
Upper intermediate (B2)
Timeline
Customer Care Representative
Soluciones XB MEXICO
10.2022 - 02.2023
Administrative Assistant
Villas Marena
10.2017 - 11.2018
Customer Service and Soft Sales Representative
Telvista Call Center
08.2016 - 07.2017
San Ysidro Highschool
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