Dominique Alain Leroux Leyva

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Kept track of all my clients deliveries and was in constant communication with the manufacturing teams to provide quick status to my client's ongoing inquires.

• Provide advanced English language instruction
• Personalized classes to improve speech, pronunciation and development of an American accent
• Prepared and implemented lesson plans covering required course topics.
• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.

• Consistently provide exemplary levels of customer service that respond effectively to customer inquiries
• Create and process customer claims to provide the best possible service to their needs
• Provide assistance on calls with clients, especially American clients
• Organize documents and sales receipts on the company platform
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Interpret live calls
• Interpret Medical, Legal and Business calls
• Collaborated with legal teams to deliver clear court interpretations, ensuring proper representation for non-English speaking clients.
• Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
• Improved understanding between parties through simultaneous interpretation during meetings, conferences, and negotiations.

• Provide assistance on calls with clients, especially American clients
• Organize documents and sales receipts on the company platform

Note: In my last month of my internship an administrative position opened, I worked in it while I finished my internship, that is why it is such a short period.