Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eduardo Borges

Business Administrator / IT Professional
Mexico City

Summary

With 18 years of experience managing P&L in the service sector and an additional 15 years in digital technology, I am a seasoned leader who believes in the power of collaboration and technology to drive customer satisfaction and sales growth. I hold an MBA from Business School Sao Paulo and the University of Toronto, along with degrees in Business Administration from Fundacao Santo Andre and Computer Science from Mackenzie University. During my time in digital technology, I worked internationally in Connecticut, USA, overseeing the global digital infrastructure for Otis Elevators Co., a leading company in the elevators and escalators industry with a presence in over 200 countries. In my most recent role, I successfully managed the P&L of Otis Mexico & Central America, a $100 million business with 800 employees across 7 countries. During this period, we achieved double-digit growth in new unit orders while maintaining low single-digit increases in expenses and overhead. These results propelled the company from third place to first place in our segment market share.

Overview

15
15
years of professional experience

Work History

Managing Director - Mexico & Central America

Otis Elevator Company
7 2014 - 8 2024
  • Responsible for Otis Elevators' operations in Mexico, Panama, Guatemala, Honduras, El Salvador, Costa Rica, and Nicaragua.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Optimized resource allocation for improved efficiency and profitability across all departments.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.

Regional General Manager – São Paulo Region

Otis Elevator Company
07.2013 - 06.2014
  • Director's position, responsible for the largest business unit of Brazil, consisting of new equipment and spare parts sales, maintenance, modernization, installation, and acquisitions.

Regional General Manager – Southwest Region

Otis Elevator Company
01.2010 - 06.2013
  • Director's position, responsible for Southwest Region of Brazil, consisting of new equipment and spare parts sales, maintenance, modernization, installation, and acquisitions.

President of UTCPrev Advisory Council

Otis Elevator Company
11.2008 - 11.2011
  • President of UTCPrev, entity responsible for managing the pension plan funds for United Technologies companies in Brazil (cumulative position).

Business Development Director

Otis Elevator Company
11.2008 - 12.2009
  • Responsible for acquisitions, expansion of existing business, and development of new opportunities.

Regional General Manager – South Region

Otis Elevator Company
11.2006 - 10.2008
  • Director's position, responsible for the South Region of Brazil, consisting of new equipment and spare parts sales, maintenance, modernization, installation, and acquisitions.

Finance & Service Quality Manager

Otis Elevator Company
10.2004 - 10.2006
  • Responsible for the administrative area of Brazilian branches, Billing, Collection, Service Quality, Customer Care Center, and Customer Satisfaction.

Service Sales Manager

Otis Elevator Company
04.2003 - 09.2004
  • Responsible for commercial strategies, including pricing, contract conditions, recapture, and new maintenance contracts.

Field Operations Manager

Otis Elevator Company
07.2002 - 03.2003
  • Responsible for the maintenance program, callback reduction, technicians' productivity, Customer Care Center, and Tele sales.

Customer Care Center Manager

Otis Elevator Company
07.2001 - 06.2002
  • Responsible for the Customer Care Center Brazil, handling customers' calls, technician dispatching, tele sales, mechanics helpdesk, and customer satisfaction.

Senior Manager Global Digital Infrastructure

Otis Elevator Company
07.2000 - 06.2001
  • Responsible for worldwide infrastructure and telecommunications for Otis, implementing internet and intranet access, defining standard software, and remote access procedures, among other projects.

Digital Technology - Infrastructure Manager

Otis Elevator Company
03.1999 - 06.2000
  • Responsible for Telecommunications, Databases, Internet/Intranet, LAN (Local Area Network), WAN (Wide Area Network), Help Desk, Servers, and ERP maintenance.

Education

MBA - Business Administration And Management

BSP - Business School São Paulo / University of Toronto
São Paulo, Brazil / Toronto, Canada
01.1998 - 1 1999

BBA - Business Administration

Fundação Santo André – Santo André
Santo André, Brazil
1 1987 - 1 1991

Bachelor of Science - Information Technology

Mackenzie University
São Paulo, Brazil
1 1983 - 1 1986

Skills

Sales Leadership

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)

Timeline

Regional General Manager – São Paulo Region

Otis Elevator Company
07.2013 - 06.2014

Regional General Manager – Southwest Region

Otis Elevator Company
01.2010 - 06.2013

President of UTCPrev Advisory Council

Otis Elevator Company
11.2008 - 11.2011

Business Development Director

Otis Elevator Company
11.2008 - 12.2009

Regional General Manager – South Region

Otis Elevator Company
11.2006 - 10.2008

Finance & Service Quality Manager

Otis Elevator Company
10.2004 - 10.2006

Service Sales Manager

Otis Elevator Company
04.2003 - 09.2004

Field Operations Manager

Otis Elevator Company
07.2002 - 03.2003

Customer Care Center Manager

Otis Elevator Company
07.2001 - 06.2002

Senior Manager Global Digital Infrastructure

Otis Elevator Company
07.2000 - 06.2001

Digital Technology - Infrastructure Manager

Otis Elevator Company
03.1999 - 06.2000

MBA - Business Administration And Management

BSP - Business School São Paulo / University of Toronto
01.1998 - 1 1999

Managing Director - Mexico & Central America

Otis Elevator Company
7 2014 - 8 2024

BBA - Business Administration

Fundação Santo André – Santo André
1 1987 - 1 1991

Bachelor of Science - Information Technology

Mackenzie University
1 1983 - 1 1986
Eduardo BorgesBusiness Administrator / IT Professional