Eduardo Ramon Ballesteros Silva
Call Center
Summary
Dynamic Customer Support Specialist with extensive experience at Teleperformance Alpha, excelling in customer service excellence and problem-solving. Proven track record of enhancing customer satisfaction through active listening and effective CRM utilization. Recognized for maintaining professionalism under pressure, fostering strong client relationships, and achieving high call quality standards.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
Teleperformance Alpha
01.2025 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative
TTEC Services
06.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Qualcomm
06.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Wipro Technologies
10.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Cognizant Technologies Solutions
07.2020 - 08.2021
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Customer Care Representative
Alorica
12.2019 - 05.2020
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
GED -
Park West Continuation School
Pomona California 05.2001 -
Skills
Active listening
Timeline
Customer Support Specialist
Teleperformance Alpha
01.2025 - Current
Customer Service Representative
TTEC Services
06.2023 - 01.2024
Customer Service Representative
Qualcomm
06.2023 - 01.2024
Customer Service Representative
Wipro Technologies
10.2022 - 03.2023
Customer Care Representative
Cognizant Technologies Solutions
07.2020 - 08.2021
Customer Care Representative
Alorica
12.2019 - 05.2020
GED -
Park West Continuation School
05.2001 -
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