Emmanuel Eduardo González Cota
Síntesis profesional
Strategic, business-driven Human Resources Business Partner (HRBP) with extensive experience aligning talent management with organizational goals, financial targets, and multi-site operations. Proven track record partnering with Executive Leadership (GMs) to optimize headcount, manage P&L labor costs, and sustain high profitability. Expert in managing complex employee relations, mitigating legal risks, and ensuring strict compliance with local regulations (NOM-035, Chair Law) and international standards (RBA, ISO, OHSAS). Strong background in full-lifecycle Talent Acquisition, from massive site launches to executive hiring.
Información general
19
19
years of professional experience
Experiencia laboral
Human Resources Business Partner (HRBP)
Flex
2018.02 - 2026.05
- Strategic Business Partnership: Partner directly with the General Manager and site leaders to align talent strategies with commercial objectives, strategic initiatives, and financial metrics.
- Financial & P&L Impact: Participate actively in quarterly P&L exercises for labor alignment and adjustments, contributing to maintaining double-digit COP (Contribution Margin) throughout each fiscal year.
- HR Data & Metrics Performance: Drive and monitor company HR KOIs (Absenteeism, Turnover, 7th Day, and Worked Rest) to ensure targets are met; present metrics in Corporate Quarterly Business Reviews (QBR) and internal Management reviews.
- Executive Advisory: Act as a key strategic advisor to the leadership team on organizational development, leadership, talent management, and workforce efficiency.
- End-to-End HR Initiatives: Plan, implement, and facilitate core talent processes, including workforce planning, performance reviews, compensation planning, and talent reviews focused on robust succession planning.
- Talent Acquisition Strategy: Collaborate closely with the staffing team to guide hiring managers through recruitment processes and provide strategic counsel on salary recommendations and offers.
- Employee Relations & Climate: Manage, investigate, and resolve complex employee relations issues. Monitor the organizational "pulse" using data and trends to proactively design feedback mechanisms (department meetings, satisfaction surveys, and focus groups).
- Compliance, Audits & Crisis Management: Continuously clear internal/external compliance audits (RBA, ISO 14001, 45001, OHSAS, and TL900). Formally executed contingency protocols for health emergencies (COVID-19) and new labor regulations (NOM-035, Chair Law).
HR Advisor
Flex
2015.02 - 2018.02
- Organizational Planning: Led headcount organization planning and executed end-to-end voluntary and involuntary termination processes.
- Cost & Efficiency Management: Developed and implemented cost-reduction planning procedures while maintaining employer-employee relationships that fostered productivity, motivation, and morale.
- Performance & Discipline: Advised the management team on corrective actions for low performance and employee misconduct; developed policies to prevent and resolve individual workplace issues.
- Legal & Investigations: Conducted sensitive internal investigations and managed legal follow-ups, serving as the direct liaison with external labor attorneys during lawsuit processes.
Employee Relations Coordinator International
WEST Corporation
2012.06 - 2015.02
- Counsel management and employees on employee relations issues, investigating and processing claims; conduct professional staff development training.
- Maintain employer-employee relationships that contribute to satisfactory productivity, motivation, and morale.
- Develop policies and procedures in order to prevent and resolve problems involving individuals which arise out of or affect work situations.
- Advice the management team on how to correct poor performance and employee misconduct. In such instances, progressive discipline and regulatory and other requirements must be considered in effecting disciplinary actions and in resolving employee grievances and appeals.
- Process and talk with employees for the voluntary and involuntary terminations.
- Follow up any sue in process with the attorneys.
Recruiter Employment International
West Corporation
2010.08 - 2012.06
- Full-Cycle Recruitment: Provided end-to-end staffing services, interviews, and reference checks; finalized offers in compliance with local employment and compensation policies.
- Risk Mitigation: Ensured strict compliance with federal/state labor legislation and HR procedures to minimize company liability.
Senior Recruiter Specialist
AVANTGARDE
2010.05 - 2010.08
- Specialized Staffing: Recruited diverse, high-volume, and specialized profiles according to client needs (Call Centers, Pharmaceutical, Bilingual Administrative roles).
- HR Consulting: Assisted clients with internal organizational strategies, management programs, and Human Capital optimization consulting.
Senior Talent Acquisition Specialist
TELETECH
2007.04 - 2010.04
- Recruitment Strategy: Established tailored recruiting strategies by analyzing job descriptions and leadership feedback; customized internal and external selection processes.
- Executive & G&A Hiring: Successfully fulfilled all required General & Administrative (G&A) positions, including Team Leads, Managers, Quality Specialists/Supervisors, Trainers, Workforce, and Facilities staff.
- Compliance: Ensured talent acquisition practices adhered strictly to state and federal regulations.
- Key Achievements: Successfully launched the TeleTech Guadalajara site working along with corporate team. Partnered with the corporate team to launch 5 complex new projects (Bilingual Customer Service & Tech Support profiles), meeting 100% of recruitment targets across all assigned projects.
Estudios
Sociology degree -
Universidad de Guadalajara
Diploma in Management Skills Development -
ICAMI
Competencias
- Strategic HR Leadership
- Business Partnering (HRBP)
- P&L Labor Alignment
- COP Performance
- Headcount & Workforce Planning
- Executive Advisory
- Change & Crisis Management
- Compliance & Audits
- RBA
- ISO 14001
- ISO 45001
- OHSAS
- TL900
- Mexican Labor Law (NOM-035, Ley Silla)
- Employee Relations
- Internal Investigations
- Conflict Resolution
- Labor Lawsuit Management
- Attorneys Liaison
- Disciplinary Procedures
- Employee Engagement
- Talent Management & Acquisition
- Mass Recruitment
- Specialized Recruitment
- Site Launches
- Performance Reviews
- Succession Planning
- Compensation Strategy
Cronología
Human Resources Business Partner (HRBP)
Flex
2018.02 - 2026.05
HR Advisor
Flex
2015.02 - 2018.02
Employee Relations Coordinator International
WEST Corporation
2012.06 - 2015.02
Recruiter Employment International
West Corporation
2010.08 - 2012.06
Senior Recruiter Specialist
AVANTGARDE
2010.05 - 2010.08
Senior Talent Acquisition Specialist
TELETECH
2007.04 - 2010.04
Sociology degree -
Universidad de Guadalajara
Diploma in Management Skills Development -
ICAMI