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Enrique Cruz Morales
Tourism Agent
Veracruz, Veracruz
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Undergraduate looking for a great, highly motivated company to do his internship, he will contribute to the cause, if he doesn't know it yet, he will investigate it.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Reservations Assistant
Gran Hotel Diligencias Veracruz
Veracruz City
2022.06 - 2022.08
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Generated and reported performance metrics to management to inform decision-making.
- Handled billing information over phone.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Security Assistant
Double Tree by Hilton Veracruz
Veracruz City
2021.10 - 2021.12
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Housekeeping Assistant
Double Tree by Hilton Veracruz
Veracruz City
2021.08 - 2021.12
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Education
BBA - Tourism Management
Universidad Veracruzana
Veracruz City, Veracruz, Mexico 2019.08 - Current
Skills
Telephone reservations
Interests
Writing
Going on walks
Watching movies
Working out
Timeline
Reservations Assistant
Gran Hotel Diligencias Veracruz
2022.06 - 2022.08
Security Assistant
Double Tree by Hilton Veracruz
2021.10 - 2021.12
Housekeeping Assistant
Double Tree by Hilton Veracruz
2021.08 - 2021.12
BBA - Tourism Management
Universidad Veracruzana
2019.08 - Current
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