Ermilo Coello

• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
• Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Analyzed user feedback to gather input and identify areas required for improvement.

Responsible to follow up all infrastructure projects at the San Luis Potosi Mine, regarding Telecommunications network inside the Mine and surface. With Fiber Optic and Wireless facilities. Coordinating and managing vendors and following their job requirements and reporting to the Stockholders. Using "Project" Power Bi dashboards and SAP and Oracle applications.

• Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
• Facilitated communication among team members to solve complex technical challenges efficiently and effectively.

Responsible to follow up the quality procedures and metrics with the Project Delivery Managers. Working with different projects same time located in Mexico, Center and SouthAmerica. Tracking metrics, SLA's, KPI's, PCSAT, ACSAT, using ITIL, LEAN, AGILE

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.

As a CX NOS PM responsible to follow up CSPC technology customer requirements for Latam customers. Coordinate CSPC technical Eng team and NCE Team with Delivery PM Team necessary activities to keep network operational and updated. Implementation and Deployment for new customers.

• Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
• Managed cross-functional teams to deliver projects on time, within scope, and under budget.
• Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.

Owner of this company, created to initiate business and be as a ISP vendor and DataCenter office.

Follow up project implementations and installation for corporate internet access and microwave link access.

Working with a project for BTS maintenance for NEC/Telcel wireless network access.

Knowledge in installation, configuration, and maintenance of CISCO networking devices such as Routers, Switches and VoIP applications.

Working with Penoles VSAT network as a contractor for maintenance and corrective maintenance.

Satellite link implementation for Telefonica to implement GSM network in remote areas.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Northern Latin American Region, PLM, Network, Datacom, Optical, Access. My experience with Huawei, was divided in 4 stages with different responsibilities: Responsible for CALA Network, Optical and Datacom, issues, escalations and KPI's monitoring, dealing with the regional office responsibilities. Address escalation issues with China HQ. 2nd level Support TAC quality delivery service project. NOC Manager: Working as a NOC Manager for GTAC Network responsible for the entire Country dealing with CFE who provided the dark fiber service network to the GTAC nodes across the Country. Responsible for Front Office and Back Office teams and field Engineers team on different Country locations. Management 24x7. Handling the M2000 software used to monitor the entire network. (EMS/NMS) and ticketing system. Project Manager for Telmex in Monterrey account and focused to follow up the installation quality polices requested by Huawei and Telmex for IPDSLAM, GPON and TX Optical network management. Have worked on access networks such GPON and IPDSLAM, using specific tools to monitor system like the U2000 the network quality called Health Check and obtain network statistics which after analyze them can determine probable critic points and get the recommendations to proceed with a corrective or preventive action plans with customer. Project Manager for Telmex in Mexico DF, have being involved with the new projects installations follow up in regards with the Handover, on GPON, IPDSLAM, DWDM and CWDM which means the documentation reports and engineering proposal. Which start from Technical Sales with the Checklist documents and transferred to the Delivery area for installation, and after this process they should deliver the ATP's and integrate them together with OTP's and other measurement and testing documentation, which should meet the quality agreement polices between customer and Huawei. Also focused to the international quality installation standards such ITU, UL etc. Support working at Telmex Lab, where the equipment is homologated before to place in the Telmex network. Resolving escalated problems related with IPDSLAM, GPON and supporting a new product Power Unit Rectifier to get it approved and homologated by Telmex. Support the Huawei TAC in U2000 and M2000 tools to monitor the transport (optical) networks. Core Network support working with SS7.

• Championed process improvement initiatives within the organization, leading to increased efficiency and productivity across all functional areas supporting the product line.
• Developed innovative marketing strategies, enhancing brand visibility and driving sales growth for the product line.

Team Leader Line Manager. Working directly with the SPRINT TAC providing troubleshooting for Sprint BTS TX-WDM circuits, using Sprint property software tools to isolate troubles through the network in the USA.

• Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
• Managed a team of skilled professionals to achieve key performance indicators consistently.
• Conducted regular performance reviews to identify areas for improvement and provide constructive feedback.

During MCI period initiated as a field Engineer working with the VSAT network as the first technical support in country, and land line international circuit as TDM, Telex and 64k private international lines working with Telmex, for delivery, maintenance and troubleshooting. During WorldCom period, we initiated the GE network implementation with Newbridge equipment and Cisco routers, in addition with another technologies for different customers 2 like Marathon from Maicom and NET multiplexers. Then I become to be the Sr Manager for Mexico handling 3 engineers. In 2000 WorldCom asked me to move and open the POP in Monterrey, NL and be the North Country as a Manager. Then in 2008 when initiated Verizon operations, we installed a node in Monterrey, and we were responsible to install a GPOP (Global Point of Presence) site and certify equipment and put in operations and gain customers. Was a great work team with 3 engineers Then we were responsible for customer CPE installations, coordinate local loops implementation with different carriers and do the DAX cross connect in our GPOP. With Nortel OME6500. And other equipment installed and maintained on the GPOP was the Juniper MX960, Tellabs 5500, Cisco 12000 GSR. Frame Relay, Packet Switch and MPLS circuit applications and installations. I had the opportunity to be part of the MCI/Banamex join committee to develop the Mexican Carrier AVANTEL. Handle different projects with Bank of America office in Mexico and Monterrey NL, with the new site installations and facilities, testing applications. With JPMorgan did some migrations, and circuit installations for their Tower Auction Floor.

• Optimized team performance through effective communication, training, and leadership techniques.
• Implemented best practices in change management to facilitate smooth transition during organizational restructuring initiatives.

Responsible 7x24 MCI customers maintenance and service account. Prodelin, Andrew, Vertex and Comtech VSAT antennas installations. Highly sensitive VSAT customers support, American Express and US Dept networks.

• Monitored construction methods and installations, inspection and testing processes.
• Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.