EROS EDUARDO GARCIA COTA
Guadalajara,JAL
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Early Stage Collections Agent
Intugo
Zapopan, Jalisco, Mexico
07.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis. Having a current performance score of 85%-100%
- Researched accounts and completed due diligence to resolve collection problems. Offering deferments, scheduling payments and providing the best solution for customers and our clients
- Negotiated to collect balance in full.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
Early Stage Collector
Intugo
Zapopan, Jalisco, Mexico
12.2022 - 01.2023
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Monitored accounts for compliance with established payment plans and flagged non-compliances..
Sales Agent
Teleperformance
Tlaquepaque, Jalisco, Mexico
07.2021 - 08.2022
- Processed orders, service requests and applied information to customers.
- Handled calls promptly and with courteous professionalism.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Increased sales and customer satisfaction through personalized servicing.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Explained features and advantages of Vivint Security System products or services to promote sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assisted call-in customers with questions and orders.
Customer Service Representative
TTEC
Tlaquepaque, Jalisco, Mexico
06.2020 - 03.2021
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Customer Sales and Service Expert
Teleperformance
Tlaquepaque
07.2016 - 08.2017
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Completed call documentation while speaking with customers.
- Researched client requests to create best possible solutions for diverse needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Education
INGENIERIA EN NEGOCIOS - Business
UNIVERSIDAD DE GUADALAJARA
Zapopan, Jalisco, Mexico06.2023
Skills
- Goal-Oriented
- Documentation of my accounts
- Financial Knowledge
- Account Review
- Outbound Calling
- Payment Posting
- Collections
- Call Center Experience
- Active Listening Abilities
- Sales Experience
- Relationship Building
- Customer Research
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Early Stage Collections Agent
Intugo
07.2023 - Current
Early Stage Collector
Intugo
12.2022 - 01.2023
Sales Agent
Teleperformance
07.2021 - 08.2022
Customer Service Representative
TTEC
06.2020 - 03.2021
Customer Sales and Service Expert
Teleperformance
07.2016 - 08.2017
INGENIERIA EN NEGOCIOS - Business
UNIVERSIDAD DE GUADALAJARA