Esteban Lopez Aguilar

• Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
• Sourced and pre-qualified leads and identified new business opportunities by dialing 170 daily outbound calls to build partnerships and achieve sales quota.
• Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
• Made average of 150 to 170 outbound and inbound calls per day.
• Generated minimum of 7 to 10 new leads each day
• Provided information about available products and services including membership details and purchase advantages.
• Recorded contact information of customers and potential customers.
• Answered calls, took messages and transferred calls to appropriate individuals.
• Set up appointments with interested customers according to schedule availability.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Overcame objections using friendly, persuasive strategies.
• Performed cold calling and outreach to build sales pipeline.

Services offered through platform to https://www.mymovingcenter.com/

• Help homeowners complete tasks and needs before moving into their new home.
• Main tasks and responsibilities: - Assisted homeowners setting up new home services such as: Insurance Quotes, Utility Services, Moving Services, Home Security and TV - Internet services.
• Delivered strategic assistance to homeowners and homebuyers looking to contract or buy residential services all over USA.
• Worked closely with clients to facilitate the transition to the new home as easy as possible.
• Handled 150 calls per day to address customer inquiries and concerns.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Created plans and communicated deadlines to ensure projects were completed on time.

Services offered through platform:

https://porch.com/#moving-checklist

• Main Tasks and Responsibilities: - Responsible for providing professional customer service.
• Responsible for explaining the benefits of being part of a brand or private club: Diamond resorts, West Gate, Life styles, Privileges Redemption Center, Unlimited Vacation Center.
• Responsible for selling and planning future cruise vacations for Royal Caribbean Cruise, Princess Cruise, Carnival Cruise, Celebrity Cruise, MSC Cruise, Norwegian Cruise, Disney Cruise, Viking River / Ocean cruise.
• Responsible for the sale of travel insurances with CSA Generali Global Assistance.
• During the COVID19 pandemic we focused on financial solutions such as refunds, low budget cruise options or even re scheduling trips to avoid any future cancellations.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Engaged with customers to effectively build rapport and lasting relationships.

• Main Tasks and Responsibilities: - Answer calls and respond to emails - Handle customer inquiries both via Phone line or Email.
• Research applicable Troubleshooting for products.
• Manage and resolve customer complaints or troubleshooting inquiries.
• Provide Customer Legit Information.
• Process Proper Replacements if needed.
• Solve customer challenges effectively.
• Improve customer service.

• Main Tasks and Responsibilities: - Entitled to facilitate a proper technical way of language skills.
• Worked with Graphical Designers, Accountants, Agents and the CEO to perfect English communication skills.
• Improve the ease of grammar flow during International Calls.
• Teach and improve first time English Learners.

• Dealt directly with customers either by telephone or face to face - Assisted with Customers Inquiries or General Questions - handled and resolved customer’s complaints - provided pricing and check-in information - Organized Customer’s Timeframes for customer experience.