Miguel Angel Guzman
Sales And Custome Service
Monterrey
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (Sales& Customer service) position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Cold Caller
AB&TS
04.2022 - 09.2024
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing Number daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Customer Service Representative
Centris
06.2019 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Global Telesourcing
09.2015 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma - Basic
Sam Houston High
Houston Tx05.1996
Skills
Professional communication
Timeline
Cold Caller
AB&TS
04.2022 - 09.2024
Customer Service Representative
Centris
06.2019 - 02.2022
Customer Service Representative
Global Telesourcing
09.2015 - 05.2019
High School Diploma - Basic
Sam Houston High
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