HUGO CRUZ RODRIGUEZ
Mexico
Summary
Recently graduated pilot with bilingual customer service experience at Chase Bank. Disciplined, responsible, and with strong ability to work under pressure. During my experience in the banking sector, I developed effective communication and problem-solving skills, always looking to contribute to the company's success through a proactive and results-oriented approach.
Overview
5
5
years of professional experience
Work History
Bilingual Phone Agent
Teleperformance
CDMX
07.2023 - 08.2024
- Provided customer support for Chase, the largest bank in the United States, for one year and three months, specializing in handling credit card-related inquiries and issues
- I spoke in English for 8 hours daily with native speakers, gaining advanced communication, problem-solving, and reporting skills in English.
- Developed a strong understanding of financial products and customer service techniques, standing out for my ability to effectively resolve complex situations and maintain customer satisfaction
- Navigated computer systems to review information and respond appropriately to calls, excelling in efficiency and metric compliance
Aviation Pilot
Praat Flight School
CDMX
05.2019 - 07.2023
- I studied aviation in Mexico, where I received solid theoretical and practical training in the aeronautical field.
- I studied aviation in Mexico, where I received solid theoretical and practical training in the aeronautical field.
- This experience not only allowed me to acquire technical flying skills, but also helped me develop greater discipline, responsibility, and attention to detail.
- Additionally, by working in an international environment, I was able to improve my English skills, particularly in aeronautical communication, which has strengthened my linguistic abilities, and adaptability to a global work environment.
Education
Aviation -
Praat Flight School
CDMX, Mexico07.2023
Skills
- Clear and effective communication
- Active listening
- Effective Stress Management
- Problem-solving
- Time management
- Focus on continuous improvement
- Adherence to metrics and objectives
Languages
- Spanish, First Language
- English, Advanced (C1)
Timeline
Bilingual Phone Agent
Teleperformance
07.2023 - 08.2024
Aviation Pilot
Praat Flight School
05.2019 - 07.2023
Aviation -
Praat Flight School
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