Jose Armando
Bilingual Phone Agent
Cuautla,MOR
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
1
1
year of professional experience
1
1
Language
Work History
Bilingual Phone Agent
Teleperformance
03.2023 - 01.2024
- Customer service representative for NRG Energy, Inc. with optional sale offers for customers.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
High School Diploma -
UNILA
Cuautla, Morelos, Mexico 05.2001 -
Skills
- Customer Assistance
- Patience and Tolerance
- Complaint Handling
- Typing Speed
- High volume environments
- Inquiry response
- CRM software knowledge
- Telephone Etiquette
- Customer Service
- Problem-solving skills
- Call Control
Timeline
Bilingual Phone Agent
Teleperformance
03.2023 - 01.2024
High School Diploma -
UNILA
05.2001 -
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