Luis Daniel Geminiano
Bilingual Phone Agent
Estado de Mexico
Summary
Dynamic Phone Agent with AT&T, recognized for enhancing customer satisfaction through effective complaint handling and exceptional communication skills. Proven ability to navigate high-volume environments while maintaining service excellence. Adept at training new hires and promoting products that align with client needs, ensuring lasting relationships and business growth.
Overview
7
7
years of professional experience
1
1
Language
Work History
Phone Agent
AT&T
04.2018 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Surveyed customers by phone to promote products and services that would best fit needs.
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
- Navigated multiple software applications simultaneously to efficiently manage customer inquiries and provide accurate information.
- Collaborated with team members to achieve and maintain high-quality service standards consistently.
- Assisted in training new hires, sharing best practices and ensuring their seamless integration into the team.
Education
High School Diploma -
Alhambra High Shool
Arizona 05.2001 -
Skills
Customer assistance
Patience and tolerance
Complaint handling
Typing speed
Inquiry response
High volume environments
Call handling
Customer communications
Call control
Payment processing
Work on cars
I have always been passionate with cars, I like working on my own cars, buy and sell , and fix my family`s as well.
Timeline
Phone Agent
AT&T
04.2018 - Current
High School Diploma -
Alhambra High Shool
05.2001 -
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