Isabel Paz
Mexico
Summary
Polite and professional phone aggent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
I also have knowledge and experience on the following systems
- Word
- Excel
- Crm
- Start
- Etracs
- Expresspay
- Opus
- Sun
- Associate console
- Adapt
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Phone Agent
Marriott Vacation Club
Mexico
05.2021 - Current
- Surveyed customers by phone to promote products and services that would best fit needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
AT&T
Mexico
05.2019 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Reservation Agent
Marriott Bonvoy
Mexico
09.2018 - 04.2019
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Associate
Chedraui
Mexico
10.2017 - 01.2018
- Provided product price information to customers.
- Worked varied hours to meet seasonal and business needs.
Education
High School - Administration On Human Resources
Colegio De Bachilleres
CDMX 01.2016 - 01.2017
Skills
Customer assistance
Inquiry response
Customer support
Complaint resolution
Calm disposition
Answering questions
Inbound phone calls
Call center operations
Timeline
Phone Agent
Marriott Vacation Club
05.2021 - Current
Customer Service Representative
AT&T
05.2019 - 05.2021
Reservation Agent
Marriott Bonvoy
09.2018 - 04.2019
Associate
Chedraui
10.2017 - 01.2018
High School - Administration On Human Resources
Colegio De Bachilleres
01.2016 - 01.2017