Angel Valdez
Costumer Service Agent
Hermosillo
Summary
Dynamic Phone Agent with Emerging Global Services, recognized for enhancing customer satisfaction through effective complaint handling and empathetic assistance. Demonstrated strong multitasking abilities and achieved sales targets by upselling during interactions. Proficient in typing and dedicated to maintaining client relationships while proactively identifying and resolving issues.
Overview
2
2
years of professional experience
Work History
Phone Agent
Emerging Global Services
11.2022 - 12.2024
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Participated in ongoing training sessions to stay updated on industry trends, company policies, and product knowledge enhancements.
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
- Provided empathetic assistance to customers experiencing difficulties with products or services, offering solutions tailored to individual needs.
- Proactively identified potential issues affecting customer experience by closely monitoring common patterns among incoming calls.
- Showcased strong multitasking skills; managed multiple lines while accurately inputting data into software systems.
- Achieved personal sales targets by upselling products or services when appropriate during customer interactions.
Education
High School Diploma -
Cecytes
Benjamin Hill06.2022
Skills
Customer assistance
Patience and tolerance
Complaint handling
Typing speed
Timeline
Phone Agent
Emerging Global Services
11.2022 - 12.2024
High School Diploma -
Cecytes