Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Iñiguez Pérez Felipe

Iñiguez Pérez Felipe

Guadalajara, Jalisco,JAL

Summary

Dynamic customer service professional with experience at Teleperformance, excelling in problem resolution and active listening. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance
05.2023 - 02.2025
  • I worked for the Comcast company doing costumer service in billing and tech department and also selling services providing a good experience and the best solution to all the costumers.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Customer Service Representative

Alorica
08.2021 - 01.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Teleperformance
11.2020 - 02.2021
  • I worked like customer services with Bank project receive calls from customer about unknown transaction, or card replacement in case lost it.
  • Help customer for payment arrangement plan option.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Carpinter

Tauri Company
07.2020 - 10.2020
  • Completed installations of building new home.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.

Sales Coordinator

Bella Charra
03.2018 - 06.2019
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Education

High School Diploma -

Salesiano
Guadalajara, Jalisco, Mexico
07-2019

Bachelor of Arts -

Proulex
Guadalajara, Jalisco, Mexico
07-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

Teleperformance
05.2023 - 02.2025

Customer Service Representative

Alorica
08.2021 - 01.2022

Customer Service Representative

Teleperformance
11.2020 - 02.2021

Carpinter

Tauri Company
07.2020 - 10.2020

Sales Coordinator

Bella Charra
03.2018 - 06.2019

High School Diploma -

Salesiano

Bachelor of Arts -

Proulex

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Iñiguez Pérez Felipe