Ismael Antonio Aldaba Hernandez
Customer Service
santa catarina
Summary
Dynamic and results-driven professional with a proven track record at Porch Services, excelling in customer service and performance tracking. Demonstrated patience and persistence in achieving sales targets while implementing effective upselling techniques. Skilled in call control and objection handling, consistently enhancing customer retention and driving revenue growth.
Overview
6
6
years of professional experience
Work History
Cold Caller
Proclaim Roofing
01.2024 - 03.2025
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Customer Sales and Service Expert
Porch Services
04.2019 - 01.2024
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Completed call documentation while speaking with customers.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
Education
No Degree -
Arkansas City Kansas Franciss Willard
ACMS Arkansas City Kansas Zip Code 67005 05.2001 -
Skills
Patience and persistence
Performance tracking
Call control
Objection handling
Customer service
Timeline
Cold Caller
Proclaim Roofing
01.2024 - 03.2025
Customer Sales and Service Expert
Porch Services
04.2019 - 01.2024
No Degree -
Arkansas City Kansas Franciss Willard
05.2001 -
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