Summary
Overview
Work History
Education
Skills
Timeline
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Itzel Citlali Bastida Gaspar

Summary

Dynamic Tecnico En Informática with a proven track record at CBT No. 2 Zinacantepec, enhancing user experience and streamlining IT support processes. Demonstrates strong communication skills and an innovative mindset, with achievements in project management and technical support. Skilled in fostering teamwork and employing empathy for users, consistently improving operational efficiency.

Overview

3
3
years of professional experience

Work History

Tecnico En Informática

CBT No. 2 Zinacantepec
08.2024 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Tecnico En Asistencia Educativa

Estancia Infantil "El Mundo Magico De Minnie Y Mickey"
08.2023 - 08.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.

Tecnico En Informática

Departamento De Tecnologías De La Informática Y Comunicaciónes De La Facultad De Ingeniería UAEM
02.2023 - 06.2023
  • Created user accounts and assigned permissions.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.

Tecnico En Informática

Instituto Universitario UNIEM
09.2022 - 03.2023
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.

Tecnico En Informática

H. Ayuntamiento De Zinacantepec Area De Medio Ambiente
03.2022 - 06.2022
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Streamlined IT support processes, resulting in increased productivity within the department.

Tecnico En Informática

Escuela Primaria "Revolución Mexicana"
11.2021 - 01.2022
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Education

Carrera Técnica - Tecnico En Asistencia Educativa

Centro De Enlace Educativo
Av. 16 De Septiembre Manzana 008, Vista El Nevado

Bachillerato Tecnológico - Técnico En Informática

CBT No. 2 Zinacantepec
Adolfo Ruiz Cortines #6, Bordo San Ramon Zinacante
07.2023

Secundaria - Educacion Basica

Escuela Secundaria Of. No.245 "Manuel Jose Othon"
Valle De Bravo 15, San Francisco Tlalcilalcalpan
07.2020

Primaria - Educación Basica

Escuela Primaria "Emiliano Zapata Salazar"
Benito Juárez 16, San Francisco Tlalcilalcalpan
07.2016

Skills

  • Desktop technical support
  • Technical support
  • Strong communication skills
  • Innovative mindset
  • Empathy for users
  • Content creation expertise
  • Project management capabilities
  • Continuous learning attitude
  • First aid training
  • Engaging presentation
  • First aid certified
  • Teamwork
  • Cleaning and sanitizing
  • Reliability
  • Organizational skills
  • Team leadership
  • Active listening
  • Safety procedures

Timeline

Tecnico En Informática

CBT No. 2 Zinacantepec
08.2024 - Current

Tecnico En Asistencia Educativa

Estancia Infantil "El Mundo Magico De Minnie Y Mickey"
08.2023 - 08.2024

Tecnico En Informática

Departamento De Tecnologías De La Informática Y Comunicaciónes De La Facultad De Ingeniería UAEM
02.2023 - 06.2023

Tecnico En Informática

Instituto Universitario UNIEM
09.2022 - 03.2023

Tecnico En Informática

H. Ayuntamiento De Zinacantepec Area De Medio Ambiente
03.2022 - 06.2022

Tecnico En Informática

Escuela Primaria "Revolución Mexicana"
11.2021 - 01.2022

Carrera Técnica - Tecnico En Asistencia Educativa

Centro De Enlace Educativo

Bachillerato Tecnológico - Técnico En Informática

CBT No. 2 Zinacantepec

Secundaria - Educacion Basica

Escuela Secundaria Of. No.245 "Manuel Jose Othon"

Primaria - Educación Basica

Escuela Primaria "Emiliano Zapata Salazar"

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Itzel Citlali Bastida Gaspar